Brenda L Villanueva Canela

• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Increased revenue retention by setting up follow-up system for outstanding payments.
• Fostered strong relationships with healthcare providers and insurance representatives to facilitate efficient resolution of billing issues.
• Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
• Responded to customer concerns and questions on daily basis.
• Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
• Researched and resolved billing discrepancies to enable accurate billing.
• Worked with multiple departments to check proper billing information.
• Collaborated with customers to resolve disputes.
• Monitored outstanding invoices and performed collections duties.
• Processed payment via telephone and in person with focus on accuracy and efficiency.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Kept vendor files accurate and up-to-date to expedite payment processing.

• Researched and resolved billing discrepancies to enable accurate billing.
• Worked with multiple departments to check proper billing information.
• Strengthened client relationships through effective communication regarding billing issues and concerns.
• Enhanced customer satisfaction with timely and accurate invoice generation.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
• Maximized revenue potential by identifying and resolving under-billed accounts.
• Processed payment via telephone and in person with focus on accuracy and efficiency.
• Monitored outstanding invoices and performed collections duties.
• Collaborated with customers to resolve disputes.

• Trained new employees on proper cash routines, procedures and requirements.
• Managed and updated financial accounts and permanent records for more than Number current clients.

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• Identified, researched and resolved billing variances to maintain system accuracy and currency.
• Executed billing tasks and recorded information in company databases.
• Handled account payments and provided information regarding outstanding balances.
• Analyzed figures, postings and documents to maintain accounting program accuracy.
• Reconciled company bank, credit card and line of credit accounts every Timeframe, investigating and resolving discrepancies to keep accounts audit-ready.
• Reviewed account data and activity to devise financial estimation reports and adjustments.
• Maintained account accuracy by reviewing and reconciling checks monthly.