Brendan Dickerson
Buford
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction
Overview
6
6
years of professional experience
Work History
Leasing Consultant
The Enzo at Ariston
Buford
04.2025 - Current
- Assisted prospective tenants in property tours and leasing process.
- Managed lease agreements and rental applications efficiently.
- Responded to tenant inquiries and resolved issues promptly.
- Collaborated with maintenance team to address resident requests swiftly.
- Coordinated resident events to foster community engagement among tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
Member Service Specialist
VyStar Credit Union
Suwanee
06.2024 - 04.2025
- Managed high-volume inbound and outbound calls, providing exceptional customer service.
- Resolved customer inquiries and issues efficiently, ensuring high levels of customer satisfaction.
- Assisted with account management, billing, and service-related concerns.
- Utilized CRM software to log interactions, track customer cases, and update account information. Collaborated with team members and supervisors to improve service delivery and meet performance targets. Adapted to various customer needs and maintained professionalism in challenging situations.
- Received positive feedback for communication skills, problem-solving abilities, and attention to detail.
Sales Floor Manager
Finish Line
Buford
07.2022 - 05.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
- Evaluated employee performance and coached and trained to improve weak areas
- Maintained compliance with company policies, objectives and communication goals
- Set overall vision and provided team leadership.
Athletic Communications Intern
Kennesaw State University Athletic Association
Kennesaw Ga
08.2021 - 01.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Maintained energy and enthusiasm in fast-paced environment
- Used critical thinking to break down problems and evaluated solutions and make decisions
- Provided administrative support to senior team members.
Grocery Clerk
Publix
Kennesaw
07.2019 - 01.2022
- Assisted customers by finding items quickly to boost store satisfaction rates
- Used pallet jackets and hand trucks to move merchandising to sales floor for stocking Recommended products to customers to drive sales
- Pleasantly greeted customers and provided prompt and courteous service
Education
Bachelor of Science - Communication
Kennesaw State University
Kennesaw, GA12-2021
Skills
- Customer service
- Time Management
- Efficiency and Detail Oriented
- Communication Skills
- Leadership
- Active Listening
- Interpersonal skills
- Sales Experience
- Relationship Building
- Call Center Operations
- Product Promotion
- Outbound calls
Timeline
Leasing Consultant
The Enzo at Ariston
04.2025 - Current
Member Service Specialist
VyStar Credit Union
06.2024 - 04.2025
Sales Floor Manager
Finish Line
07.2022 - 05.2024
Athletic Communications Intern
Kennesaw State University Athletic Association
08.2021 - 01.2022
Grocery Clerk
Publix
07.2019 - 01.2022
Bachelor of Science - Communication
Kennesaw State University