Summary
Overview
Work History
Education
Skills
Timeline
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Brendon Exler

Atlanta

Summary

Dynamic professional with a proven track record in customer service and team leadership at Super Sound Studios. Skilled in money handling and problem-solving, I enhanced customer satisfaction and improved operational efficiency. Recognized for fostering a collaborative environment and achieving high performance standards, I am committed to delivering exceptional results.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Super Sound Studios
01.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Ramp Agent

Delta Air Lines, Inc
08.2023 - 04.2024
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.

Picker

Amazon
04.2023 - 08.2023
  • Worked fast to meet assigned daily picking quotas.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
  • Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.

Line Cook

Olive Garden Restaurant
01.2023 - 07.2023
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Plated and presented all dishes to match established restaurant standards.
  • Grilled meats and seafood to customer specifications.
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
  • Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
  • Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
  • Increased kitchen productivity by keeping tools organized for easy access when needed.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

Team Leader

Urban Air Trampoline and Adventure Park
11.2018 - 05.2020
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Developed and executed training programs that significantly improved team skills and morale.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Oversaw quality control measures, maintaining high standards for all project outputs.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Education

Bachelor of Arts - Audio Production

Full Sail University
Winter Park, FL
06-2022

Associate of Arts - Audio Recording

Full Sail University
Winter Park, FL
06-2022

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Retail operations
  • Food running
  • High volume dining
  • Employee scheduling
  • Hospitality service expertise
  • Memory retention

Timeline

Assistant Manager

Super Sound Studios
01.2024 - Current

Ramp Agent

Delta Air Lines, Inc
08.2023 - 04.2024

Picker

Amazon
04.2023 - 08.2023

Line Cook

Olive Garden Restaurant
01.2023 - 07.2023

Team Leader

Urban Air Trampoline and Adventure Park
11.2018 - 05.2020

Bachelor of Arts - Audio Production

Full Sail University

Associate of Arts - Audio Recording

Full Sail University

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