Brendon Noel
Chickamauga
Summary
Results-driven logistics executive with strong client relationship management and logistics coordination skills. Committed to enhancing customer satisfaction and developing tailored shipping solutions.
Overview
12
12
years of professional experience
Work History
SR Logistics Account Execcutive
Total Quality Logistics Inc.
Chickamauga
07.2016 - Current
- Managed client relationships to enhance satisfaction and improve retention.
- Coordinated logistics operations to achieve timely delivery of shipments.
- Developed customized shipping solutions that addressed specific client needs.
- Communicated with carriers to secure competitive pricing and services.
- Resolved client issues promptly to maintain service quality.
- Developed and implemented strategies for improving customer service excellence.
- Planned routes for efficient distribution of goods across multiple locations according to customer requirements.
- Managed a team of 10+ account executives responsible for providing logistics support to global customers.
- Negotiated freight rates, terms and conditions, and contracts with carriers and shippers.
Call Center Customer Service Representative
Sitel
Knoxville
01.2014 - 07.2016
- Handled escalated calls, ensuring timely resolution and maintaining customer trust.
- Assisted customers with inquiries and resolved issues to enhance overall satisfaction.
- Provided product information and guidance to enhance customer experience.
- Utilized call center software to track customer interactions, improving service response.
Education
High School Diploma -
Caledonia High School
Caledonia, MS05-2011
Skills
- Logistics coordination
- Transportation management
- International logistics
- Shipping solutions
- Freight negotiation
- Shipping coordination
- Route planning
- Client management
- Vendor communication
- Revenue generation
- Service selling
- Prospect leads
- Cold calling
- Team leadership
- Service improvement
- Problem-solving
- Attention to detail
- Time management
Accomplishments
- LAET of the year 2016
- Broker of the year 2018
- 5x Million dollar qualifier 2025
Timeline
SR Logistics Account Execcutive
Total Quality Logistics Inc.
07.2016 - Current
Call Center Customer Service Representative
Sitel
01.2014 - 07.2016
High School Diploma -
Caledonia High School