Brenna Knutsen
Austell,MI
Overview
3
3
years of professional experience
Work History
Payment Services Associate
Atlanta Falcons
06.2024 - Current
- Serve as the liaison between the Atlanta Falcons and Season Ticket Members.
- Ensure the highest level of service is provided to Season Ticket Members across various aspects including seat renewals, retention, benefits, finance, account management and gameday activities.
- Recover past-due PSL and Season Ticket payments from clients, strategize custom payment plans, and create unique solutions for members to maintain account compliance.
- Utilize Ticketmaster Archtics system and Microsoft Dynamics CRM to manage member records.
- Responsible for recovering over $150,000 in past due PSL and Season Ticket payments in the months of June and July.
Operations Intern
Prep Baseball Report
05.2023 - 08.2023
- Manage tournament site efficiently to ensure successful operations of PBRT events.
- Handle all on-site communication with teams and Director of Site Operations and Personnel.
- On-site conflict resolutions
- Oversee scoring and data collection
- Reports to: Director of Site Operations and Personnel, along with Director of Baseball Operations, Tournament Director.
- Continuously sought ways to improve personal skillset through professional development opportunities both within and outside organization.
Attendant- Invited Clubs
Whitewater Creek Country Club
05.2021 - 08.2022
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Resolved customer complaints in timely manner, demonstrating professionalism and empathy.
- Supported store operations by maintaining clean and organized store atmosphere.
- Processed payments and provided receipts to establish proof of transaction.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
Education
B.S.Ed - Sport Management
University of Georgia
Athens, GA05.2024
Skills
- Account Management
- Microsoft Dynamics CRM
- Customer Service
- Archtics Ticketing System
Other Experience
Student Assistant: NCAA Swimming and Diving National Championship
- Assisted compliance with the implementation of NCAA guidelines.
- Notified athletes of mandatory drug-testing and escorted them around the event, to and from testing site.
- Ensured that athletes were complying with NCAA rules throughout the event.
Timeline
Payment Services Associate
Atlanta Falcons
06.2024 - Current
Operations Intern
Prep Baseball Report
05.2023 - 08.2023
Attendant- Invited Clubs
Whitewater Creek Country Club
05.2021 - 08.2022
B.S.Ed - Sport Management
University of Georgia
Similar Profiles
Scott BairScott Bair
Digital Managing Editor at Atlanta FalconsDigital Managing Editor at Atlanta Falcons
Clint RatkovichClint Ratkovich
Professional Football Player at Atlanta FalconsProfessional Football Player at Atlanta Falcons
Jordon PonderJordon Ponder
Atlanta Falcons Grassroot Marketing Team at Atlanta FalconsAtlanta Falcons Grassroot Marketing Team at Atlanta Falcons