Brennan Sopko
Pooler
Summary
Detail-oriented professional with a strong background in technical troubleshooting and network installation. Skilled in managing operations and fostering customer relationships, aiming to drive improvements in service delivery and equipment reliability.
Overview
8
8
years of professional experience
Work History
Site Maintenance Supervisor
Grizz Tough LLC
Pooler
03.2023 - Current
- Supervised daily maintenance operations and ensured compliance with safety protocols.
- Coordinated repair schedules and managed inventory of maintenance supplies.
- Trained staff on equipment usage and maintenance best practices.
- Conducted regular inspections to identify maintenance needs and prioritize tasks.
- Implemented preventive maintenance plans to enhance equipment reliability.
- Maintained accurate records of repairs, service logs, and equipment status.
- Collaborated with vendors to source materials and negotiate service contracts.
Cable Installation Technician
DIRECTV
Pooler
10.2020 - 02.2023
- Installed satellite equipment for residential and commercial customers.
- Troubleshot and resolved technical issues during installations.
- Educated customers on equipment usage and service features.
- Provided on-site support for system upgrades and repairs.
- Ensured network connectivity by testing cables using various tools such as multi-meters and signal level meters.
- Installed set top boxes, modems, routers, switches, amplifiers, splitters and associated equipment.
- Ran CAT5e and CAT6 Ethernet cabling between walls or ceilings.
Restaurant Manager
Nikolas BBQ
Southfield
08.2018 - 07.2020
- Managed daily operations of high-volume barbecue restaurant.
- Trained and supervised staff in food preparation and customer service.
- Handled customer complaints and resolved issues to ensure satisfaction.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Education
High School Diploma -
Hartland High School
Hartland, MI06-2011
Skills
- Equipment maintenance
- Inventory management
- Preventive maintenance
- Technical troubleshooting
- Network installation
- Customer relationship management
Timeline
Site Maintenance Supervisor
Grizz Tough LLC
03.2023 - Current
Cable Installation Technician
DIRECTV
10.2020 - 02.2023
Restaurant Manager
Nikolas BBQ
08.2018 - 07.2020
High School Diploma -
Hartland High School