Brenneka Lorquet
Loganville,GA
Summary
Dynamic Claims Adjuster with drive and experience, providing a superior level of customer service to clients. Bringing forth the ability to properly investigate a situation and resolve claims quickly in accordance with company and regulatory guidelines. Demonstrating consistent execution of best claim practices and a commitment to industry and company ethics.
Experienced with handling moderate to complex claims and providing customer-oriented solutions. Utilizes strong negotiation skills and analytical thinking to drive successful outcomes. Track record of excellence in customer service and teamwork.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claim Specialist
State Farm Mutual Insurance
10.2022 - Current
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
- Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
- Conducted thorough investigations into insurance claims to determine coverage eligibility and appropriate compensation amounts.
- Enhanced customer satisfaction with prompt and accurate claim resolutions, resulting in positive feedback and increased client retention.
- Provided exceptional customer service during difficult situations, displaying empathy while explaining complex claim issues clearly to clients.
- Participated in ongoing professional development courses to stay updated on best practices within the industry.
Process Assistant
Amazon
10.2021 - 04.2024
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
Claims Adjuster
CRU
10.2017 - 10.2019
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
Auto Claims Adjuster
Wardlaw
03.2014 - 04.2017
- Communicates with Lien Holders, Body shop, tow facilities and other vendors to secure information needed to bring claim to a conclusion.
- Investigate, evaluate and handle auto property damage claims.
- Gather supporting and substantiating documentation to determine facts of the loss. Determine coverage and liability on claims.
- Return phone calls within company Best Practices guidelines.
- Handle all claims within the guidelines of the states' Fair Claims Practices Acts and other regulations.
- Identifies all subrogation opportunities.
Education
Associate of Arts - Communications
Georgia Perimeter College
Clarkston, GA12-2015
Skills
- Policy interpretation
- Safety management
- Highly motivated
- Claims handling
- Legal compliance
- Workflow management
- Advanced oral and written communication skills
- Insurance regulations knowledge
- Settlement negotiation
- Casualty and property loss
- Critical thinking
- Decision-making
Certification
- LICENSED ADJUSTER
- TEXAS ALL LINES NO. 2852366
- NPN 20363445
Timeline
Claim Specialist
State Farm Mutual Insurance
10.2022 - Current
Process Assistant
Amazon
10.2021 - 04.2024
Claims Adjuster
CRU
10.2017 - 10.2019
Auto Claims Adjuster
Wardlaw
03.2014 - 04.2017
- LICENSED ADJUSTER
- TEXAS ALL LINES NO. 2852366
- NPN 20363445
Associate of Arts - Communications
Georgia Perimeter College
Similar Profiles
DeShelle HeadingsDeShelle Headings
Auto Total Loss Claim Specialist at State Farm Mutual InsuranceAuto Total Loss Claim Specialist at State Farm Mutual Insurance
DeAnna ThomasDeAnna Thomas
Total Loss Claims Adjuster at STATE FARM MUTUAL INSURANCE COTotal Loss Claims Adjuster at STATE FARM MUTUAL INSURANCE CO
Monet A. HendersonMonet A. Henderson
Total Loss Claims Specialist at State Farm Mutual Insurance CompanyTotal Loss Claims Specialist at State Farm Mutual Insurance Company