Summary
Overview
Work History
Education
Skills
Additional Information - Key Strengths
Willing To Relocate
Timeline
Generic

Brenton McCullough

Powder Springs

Summary

My objective is to work in a professional environment where I will gain new skills and better my work experience.

Overview

14
14
years of professional experience

Work History

Assistant manager

Southwest Automated Security
Atlanta
08.2024 - 02.2026
  • Oversaw all aspects of operations in absence of manager
  • Managed daily operations, ensuring smooth and efficient workflow
  • Maintained accurate financial records including daily sales reports and invoices

Communication Operator

Comcast Cable and Xfinity Internet
Atlanta
01.2016 - 06.2024
  • Collaborated with cross-functional teams to diagnose and resolve complex technical issues, streamlining troubleshooting processes
  • Maintained high customer satisfaction by delivering timely and effective resolutions to technical concerns, fostering trust and loyalty
  • Provided technical support to customers via phone, email, and chat, resolving hardware and software issues to enhance user experience

Order picker

Amazon
Atlanta
01.2014 - 01.2016
  • Received recognition for always getting the orders out with 0% errors
  • Selected and loaded orders for Kroger stores using triple pallet jacks, ensuring timely delivery to the correct trucks
  • Conducted regular cycle counts and reconciled discrepancies to maintain accurate inventory records
  • Ensured compliance with safety protocols while maintaining a clean work environment

Overnight supervisor

walmart
Hiram
01.2012 - 01.2014
  • Managed daily operations of busy grocery store, overseeing inventory management, customer service, and staff scheduling to ensure seamless store functionality
  • Designed and implemented visually appealing displays that enhanced product visibility and directly contributed to increased sales
  • Addressed customer complaints promptly, leading to improved resolution satisfaction and a notable increase in positive online reviews

Education

Associate - Business Management

Atlanta Metropolitan College
Atlanta, GA
01-2012

Diploma -

South Side High School
Atlanta, GA
01-2009

Skills

  • CRM software
  • Customer service
  • Sales strategy
  • Customer retention
  • Customer engagement
  • Client relations
  • Team leadership
  • Time management
  • Data entry
  • Appointment scheduling
  • Call center
  • Customer inquiry handling
  • Phone etiquette
  • Interpersonal skills
  • Persuasion
  • Conflict management
  • IT Support
  • Technical Support
  • Troubleshooting
  • Network Support
  • Software support
  • Computer proficiency
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Access
  • Microsoft Powerpoint
  • Adobe Photoshop
  • Operating Systems
  • Internal messaging
  • Word processing
  • Marketing
  • Prospecting
  • Microsoft Powerpoint
  • Technical skills
  • Customer retention

Additional Information - Key Strengths

  • Organized and idea oriented.
  • Self-directed, initiative, positive attitude, and works well with others.
  • Capable of completing any task under all circumstances.

Willing To Relocate

Powder Springs, GA

Timeline

Assistant manager

Southwest Automated Security
08.2024 - 02.2026

Communication Operator

Comcast Cable and Xfinity Internet
01.2016 - 06.2024

Order picker

Amazon
01.2014 - 01.2016

Overnight supervisor

walmart
01.2012 - 01.2014

Associate - Business Management

Atlanta Metropolitan College

Diploma -

South Side High School
Brenton McCullough