My objective is to work in a professional environment where I will gain new skills and better my work experience.
Overview
14
14
years of professional experience
Work History
Assistant manager
Southwest Automated Security
Atlanta
08.2024 - 02.2026
Oversaw all aspects of operations in absence of manager
Managed daily operations, ensuring smooth and efficient workflow
Maintained accurate financial records including daily sales reports and invoices
Communication Operator
Comcast Cable and Xfinity Internet
Atlanta
01.2016 - 06.2024
Collaborated with cross-functional teams to diagnose and resolve complex technical issues, streamlining troubleshooting processes
Maintained high customer satisfaction by delivering timely and effective resolutions to technical concerns, fostering trust and loyalty
Provided technical support to customers via phone, email, and chat, resolving hardware and software issues to enhance user experience
Order picker
Amazon
Atlanta
01.2014 - 01.2016
Received recognition for always getting the orders out with 0% errors
Selected and loaded orders for Kroger stores using triple pallet jacks, ensuring timely delivery to the correct trucks
Conducted regular cycle counts and reconciled discrepancies to maintain accurate inventory records
Ensured compliance with safety protocols while maintaining a clean work environment
Overnight supervisor
walmart
Hiram
01.2012 - 01.2014
Managed daily operations of busy grocery store, overseeing inventory management, customer service, and staff scheduling to ensure seamless store functionality
Designed and implemented visually appealing displays that enhanced product visibility and directly contributed to increased sales
Addressed customer complaints promptly, leading to improved resolution satisfaction and a notable increase in positive online reviews
Education
Associate - Business Management
Atlanta Metropolitan College
Atlanta, GA
01-2012
Diploma -
South Side High School
Atlanta, GA
01-2009
Skills
CRM software
Customer service
Sales strategy
Customer retention
Customer engagement
Client relations
Team leadership
Time management
Data entry
Appointment scheduling
Call center
Customer inquiry handling
Phone etiquette
Interpersonal skills
Persuasion
Conflict management
IT Support
Technical Support
Troubleshooting
Network Support
Software support
Computer proficiency
Microsoft Excel
Microsoft Word
Microsoft Access
Microsoft Powerpoint
Adobe Photoshop
Operating Systems
Internal messaging
Word processing
Marketing
Prospecting
Microsoft Powerpoint
Technical skills
Customer retention
Additional Information - Key Strengths
Organized and idea oriented.
Self-directed, initiative, positive attitude, and works well with others.
Capable of completing any task under all circumstances.