Breona Cobb
Gainesville
Summary
Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care.
Overview
11
11
years of professional experience
2014
2014
years of post-secondary education
Work History
Patient Care Technician
Northeast Georgia medical center
Braselton
02.2025 - Current
- Assisted nursing staff with daily patient care activities and needs.
- Monitored vital signs and reported changes to the healthcare team.
- Maintained patient hygiene and comfort during hospital stays.
- Supported mobility by helping patients with walking and transferring.
- Educated patients on post-treatment care instructions and procedures.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Assisted with patient admissions, discharges and transfers.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Restocked unit frequently with necessary medical supplies.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Patient Access Representative
Northeast Georgia Medical Center
Gainesville
03.2023 - 11.2024
- Managed patient registration and verification processes efficiently and accurately.
- Assisted patients with insurance inquiries and eligibility checks promptly.
- Scheduled appointments and coordinated referrals for various medical services.
- Maintained accurate patient records in electronic health record systems diligently.
- Provided exceptional customer service to patients in high-volume settings consistently.
- Collaborated with healthcare providers to ensure smooth patient flow within the facility.
- Resolved patient concerns and issues with empathy and professionalism regularly.
- Applied HIPAA privacy and security regulations while handling patient information.
- Answered phones promptly in a professional manner.
- Verified insurance coverage for services provided by the facility.
- Assisted with scheduling outpatient appointments.
Receptionist
Primo Water
Marietta
04.2019 - 03.2023
- Managed front desk operations and greeted visitors with professionalism.
- Scheduled appointments and coordinated meeting rooms for staff and clients.
- Answered multi-line phone system, directing calls to appropriate departments.
- Maintained accurate records of incoming and outgoing correspondence daily.
- Processed customer inquiries and resolved issues promptly and effectively.
- Collaborated with team members to enhance office workflow efficiency.
- Assisted in maintaining office supplies inventory and equipment functionality.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Responded to inquiries from internal staff members regarding office operations.
- Verified visitors' identification cards before allowing access to the building.
Patient Care Assistant
NE GA Medical Center
Braselton
03.2015 - 03.2019
- Frequently received 5 star ratings in service and interpretation
- Professionally directed inbound and outbound calls on multi-line system
- Scheduled the arrival and departure of incoming and outgoing patients
- Partnered with physicians and nurses to update and maintain patients' health records
- Strengthened time-management skills by working in a fast paced and unpredictable environment
Education
Lanier Technical College
Dawsonville, GA 03.2025 - 04.2025
Gainesville High School
Gainesville, GaSkills
- Customer Service Driven
- Upholds Confidentiality
- Highly Organized
- Efficient Multi-tasker
- Professional Business Acumen
- Easily Adapts
- Effective Communication Skills
- Vital signs monitoring
- Patient support and mobility
- Time management
- Team collaboration
- Infection control standards
- Patient assistance
- Blood glucose monitoring
- Specimen collection
- Basic life support
- Emergency response
- ADL support
- CPR certification
- Patient observation
References
- Patricia Cromwell, NE Georgia Medical Center, 678-936-9419
- Bridgett Frazier, NE Georgia Medical Center, 770-728-5535
Timeline
Lanier Technical College
03.2025 - 04.2025
Patient Care Technician
Northeast Georgia medical center
02.2025 - Current
Patient Access Representative
Northeast Georgia Medical Center
03.2023 - 11.2024
Receptionist
Primo Water
04.2019 - 03.2023
Patient Care Assistant
NE GA Medical Center
03.2015 - 03.2019
Gainesville High School