Breona Mitchell
Valdosta
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Remote Customer Service Representative
Med Srv
Valdosta, GA
04.2025 - Current
- Managed collections by contacting patients and healthcare providers for outstanding balances.
- Streamlined follow-up processes, improving response time for overdue account inquiries.
- Enhanced customer satisfaction through effective conflict resolution regarding billing disputes.
- Processed claims and managed documentation to support timely resolution of issues.
- Utilized CRM software to maintain accurate records of client interactions and claims.
- Applied mandates of Health Insurance Portability and Accountability Act regulations and company policies complementing or supporting satisfaction of regulatory requirements.
Advisor
Concentrix
Valdosta, GA
09.2024 - 02.2025
- Provides expert guidance and support to clients by addressing inquiries, resolving issues, and delivering tailored solutions to enhance customer satisfaction and drive business success at Concentrix.
- Facilitated account management by verifying Goldman Sachs customer information and processing transactions accurately.
- Maintained compliance by adhering to banking regulations and internal policies during interactions.
Care Team Representative
Sedgwick
Georgia
03.2023 - 03.2024
- Facilitate communication with employees, managers, HR representatives, and medical professionals to address leave of absence, work accommodation requests, and liabilities.
- Manage claims for leave of absence, liability, and accommodation requests by efficiently navigating multiple systems and using manual forms during system maintenance.
- Ensure accurate documentation and verification of employee paperwork, and set urgent follow-ups for claim managers when necessary.
- Provide clear guidance on eligibility and options for various claims, while effectively de-escalating and resolving caller concerns regarding pay, benefits, and service dissatisfaction.
Customer Relationship Manager
Credit Corp
Federal Way, WA
08.2021 - 08.2022
- Managed over 100 daily inbound and outbound calls while ensuring compliance with legal scripting and maintaining accurate customer records.
- Effectively communicated account status, including delinquency and credit reporting, and processed payments by entering confidential banking information.
- Collaborated with team members using Microsoft Teams to enhance negotiation skills through role-playing exercises.
Delivery Station Liaison
Amazon Logistics Delivery Station
Kent, WA
09.2020 - 03.2021
- Coordinated the transfer and organization of packages to ensure efficient delivery operations, including labeling, repackaging, and managing damaged goods.
- Assisted in operational logistics by guiding and debriefing delivery drivers, and ensuring accuracy in package placement through spreadsheet management.
- Supported workplace safety and efficiency by assisting new hires with safety guidelines, conducting temperature checks, and directing personnel appropriately.
Electric Pallet Jack Operator
Home Depot Distribution
Lake Park, GA
05.2019 - 06.2020
- Operated electric pallet jack to efficiently transport products, ensuring timely unloading of trailers and effective movement across the distribution network.
- Assembled and organized pallets for dispatch, facilitating seamless transitions from assembly lines to designated transportation units.
Education
High School -
Associate - Mass Media Communications/Journalism
Abraham Baldwin Agricultural College
Tifton, GA12-2016
Skills
- Customer Service
- Food Handling
- Cash Handling
- Food Preparation
- Packaging
- Shipping & Receiving
- Cold Calling
- Medical Office Experience
- Microsoft Office
- Account Management
- Negotiation
- Communication Skills
- Leadership
- Computer Skills
- Microsoft Office
- Active Listening
- Critical Thinking
- Data Entry
- Call Center Experience
- Administrative Support
Timeline
Remote Customer Service Representative
Med Srv
04.2025 - Current
Advisor
Concentrix
09.2024 - 02.2025
Care Team Representative
Sedgwick
03.2023 - 03.2024
Customer Relationship Manager
Credit Corp
08.2021 - 08.2022
Delivery Station Liaison
Amazon Logistics Delivery Station
09.2020 - 03.2021
Electric Pallet Jack Operator
Home Depot Distribution
05.2019 - 06.2020
Associate - Mass Media Communications/Journalism
Abraham Baldwin Agricultural College