Danae Barkley
Atlanta
Summary
Adept at driving process improvement and safety management, my tenure at Amazon has been marked by mentoring staff to foster career growth and enhancing customer satisfaction. Leveraging skills in workflow management and performance monitoring, I've effectively resolved process issues, contributing to business growth and operational excellence.
Overview
4
4
years of professional experience
Work History
Process Assistant
Amazon
10.2022 - Current
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Established administrative work procedures to track staff's daily tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
Process Assistant
Amazon
01.2022 - 10.2022
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Associate
Amazon
06.2021 - 01.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Coached employees on best practices for maintaining high-quality standards throughout all processes.
- Reduced error rates by implementing robust quality control measures within critical processes.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
No Degree - Psychology
St. Francis College
BrooklynSkills
- Safety management
- Workflow management
- Assignment delegation
- Management support
- Performance monitoring
- Attendance tracking
- Lean methodologies
- Process documentation
- Process flows
- Process improvement
Timeline
Process Assistant
Amazon
10.2022 - Current
Process Assistant
Amazon
01.2022 - 10.2022
Associate
Amazon
06.2021 - 01.2022
No Degree - Psychology
St. Francis College
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