Brett Miles
Hazlehurst
Summary
Dynamic Inside Sales Representative with proven success at Triple H Specialty, excelling in customer relationship management and lead generation. Adept at delivering impactful sales presentations and resolving conflicts, I drive customer satisfaction and foster strong client relationships. Committed to enhancing team performance and achieving sales goals through effective communication and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Triple H Specialty
Hazlehurst
03.2022 - Current
- Maintained and updated customer database with contact details and sales interaction history.
- Researched customer needs and preferences to identify opportunities for new business.
- Developed and maintained relationships with key customers to ensure customer satisfaction.
- Provided product information and demonstrations to customers via phone and online platforms.
- Responded promptly to customer inquiries and resolved issues to ensure customer satisfaction.
- Assisted in the development of sales materials, including brochures and online content.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
Telecommunications Supervisor
Glenwood Telephone Membership
Glenwood
01.2015 - 01.2022
- Ensured compliance with industry standards while managing telecom operations.
- Monitored, installed, and tested system components.
- Assisted in the installation, configuration, testing and commissioning of new telecommunication systems.
- Monitored, troubleshot and resolved issues with telephone lines and networks.
- Checked work orders and communicated with prior shift to assess work needs for day.
- Documented hardware and software installation procedures.
- Implemented strategies to improve efficiency and reduce costs associated with telco operations.
- Installed, set up and repaired devices and system components.
- Resolved customer service issues regarding telco services or product delivery.
- Analyzed system performance, network capacity, and security and capacity.
- Performed routine system checks to ensure proper functioning of all telecom components.
- Connected wires and cables to terminals and completed necessary paperwork for each work order.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
Telecommunications Technician
White Electrical
Brunswick
12.2013 - 04.2015
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Provided on-call support for critical issues, ensuring high availability of telecommunications services.
- Ensured compliance with federal, state, and local regulations regarding telecommunications systems.
- Measured, cut, spliced and installed wires and cables.
- Provided installation, service and maintenance for broadband internet and digital telephone service.
- Performed regular maintenance checks on telecom equipment to ensure proper functioning.
- Upgraded telecommunications equipment and software to improve system capabilities and performance.
- Evaluated information provided and worked with customers to provide best possible solutions.
Education
Telecommunications - Telecommunications
Wiregrass Georgia Technical College
Fitzgerald, GA12-2013
High School Diploma -
Jeff Davis HIgh School
Hazlehurst, GA05-2012
Skills
- Customer relationship management
- Sales presentations
- Conflict resolution
- Order management
- Problem solving
- Team collaboration
- Active listening
- Lead generation
- Prospecting techniques
- Effective communication
- Product knowledge
- Time management
- Telephone sales
Certification
- ETA International Member
- Fiber Optic Design, Installation, and Maintenance Course
- Certified Fiber Optics installer
- BICSI Installer 1
- Broadband Telecommunications Specialist
- Cable Installation Specialist
- Hitachi Cable America Copper 101 Program Certification
- Comptia Network+ Certification Prep
- Telecommunications and Security
Timeline
Inside Sales Representative
Triple H Specialty
03.2022 - Current
Telecommunications Supervisor
Glenwood Telephone Membership
01.2015 - 01.2022
Telecommunications Technician
White Electrical
12.2013 - 04.2015
Telecommunications - Telecommunications
Wiregrass Georgia Technical College
High School Diploma -
Jeff Davis HIgh School
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