Brett Nolan
Grayson
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Manager
Unger Electric, LLC
05.2020 - 04.2024
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Resolved customer complaints in professional and timely manner.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Hired, trained and supervised team of service staff members to meet business goals.
- Met with customers to discuss service needs and offer available solutions.
- Negotiated with vendors to secure best prices for parts and supplies.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Electrician
LMI Systems Inc.
02.2020 - 05.2021
- Installed, maintained, repaired and tested equipment for electricity generation and utilization.
- Coordinated with other trades and general contractors to facilitate layout of recessed fixtures and architectural lighting.
- Launched troubleshooting and tests on equipment post-installation to confirm compatibility and safety of electrical systems.
- Worked from ladders, scaffolds and lifts to install, maintain or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Inspected electrical systems, equipment and components to identify hazards, defects and repair requirements.
- Enhanced quality control by inspecting condition of equipment and tools.
- Analyzed blueprints to diagnose potential electrical hazards and carried out risk assessments prior to starting new job.
- Read and interpreted electrical, mechanical and architectural drawings and electrical code specifications for wiring layouts.
- Tested equipment tools such as oscilloscopes, ammeters and test lamps.
- Used testing instruments such as ohmmeters, voltmeters, ammeters and multimeters.
Service Electrician
M.C. Dean
02.2019 - 01.2020
- Correctly connected wires to receptacles by installing professional wiring systems .
- Loaded and unloaded material.
- Provided outstanding customer service
- Informed supervisors when machines needed service.
- Maintained compliance with company standards to perform all maintenance activities.
- Ran and maintained a service vehicle.
Service Technician
Titan Electric Ga
10.2018 - 02.2019
- Diagnosed and troubleshot problems, fixing and restoring machines to peak performance.
- Designed blueprints and prepped job sites for installation of cables and wiring.
- Coordinate with GC and stay on schedule with projects
- Gather and order materials for job by looking at blue prints
Trailer Mechanic
Lightnin Production Rentals Inc.
08.2018 - 10.2018
- Ran diagnostic procedures for electrical issues.
- Repaired and installed bodywork such as panels and nose rails.
- Troubleshot problems and implemented solutions to fix issues with brakes.
- Fabricated parts and welded connections.
- Performed preventative maintenance
- Maintained compliance with company standards to perform all maintenance activities.
- Installed, aligned, and balanced new equipment.
Service Electrician
M.C. Dean
09.2012 - 08.2018
- Correctly connected wires to receptacles by installing professional wiring system.
- Loaded and unloaded building materials used for construction.
- Provided outstanding customer service.
- Informed supervisors when machines needed major service.
- Maintained compliance with company standards to perform all maintenance activities.
- Ran service van.
Trailer Mechanic
Lightnin Production Rentals Inc.
2011 - 2012
- Ran diagnostic procedures for electrical issues.
- Fabricated parts and welded connections.
- Repaired and installed bodywork such as panels and nose rails.
- Troubleshot problems and implemented solutions to fix issues with brakes.
- Informed supervisors when machines needed major service.
- Collaborated with [teams/departments] to ensure smooth work flow and efficient organization operations.
Driver
Reece Supply Company
11.2010 - 08.2011
- Ensured that goods and products were delivered to the customer on time and in excellent condition.
- Assessed vehicle after each shift for damage and kept it properly cleaned and maintained.
- Maintained accurate logs of all deliveries.
- Established long-term customer relationships through prompt and courteous service.
- Picked up incoming stock and delivered materials to designated locations.
Corporal
United States Marines
09.2006 - 10.2010
- Operated and maintained communications equipment.
- Developed operational concepts and training to transition logistics operations.
- Coordinated integration of company weapons systems into those of adjacent platoons.
- Reviewed disciplinary and other adverse actions and made recommendations.
- Tracked personnel and supplies within the company.
- Operated and maintained field communications equipment.
Education
Journeyman License - Electrical
IEC Atlanta
Atlanta, GA2016
High School Diploma - undefined
Dacula High School
Dacula, GA2004
Skills
- Blueprints and schematics
- Power tool proficiency
- Maintenance and repair
- Troubleshooting and diagnostics
- Safety and compliance
- Electrical installation and repair
- Diagnostics skill
- Troubleshooting ability
- Commercial construction
- Inventory management
- Hand tool knowledge
- Testing and evaluation
- Customer service
Certification
Osha 30 Certified
NFPA 70E certified
Lift Certified
Cpr Certified
Class B CDL
Timeline
Service Manager
Unger Electric, LLC
05.2020 - 04.2024
Electrician
LMI Systems Inc.
02.2020 - 05.2021
Service Electrician
M.C. Dean
02.2019 - 01.2020
Service Technician
Titan Electric Ga
10.2018 - 02.2019
Trailer Mechanic
Lightnin Production Rentals Inc.
08.2018 - 10.2018
Service Electrician
M.C. Dean
09.2012 - 08.2018
Driver
Reece Supply Company
11.2010 - 08.2011
Corporal
United States Marines
09.2006 - 10.2010
Trailer Mechanic
Lightnin Production Rentals Inc.
2011 - 2012
Journeyman License - Electrical
IEC Atlanta
High School Diploma - undefined
Dacula High School
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