Breyanna Kearse
Americus
Summary
Dedicated and detail-oriented Customer Service Representative with extensive experience in handling customer inquiries, payment processing, and account management. Seeking to leverage strong problem-solving skills and customer relationship management expertise in a Customer Service Representative role with the City of Americus.
Overview
4
4
years of professional experience
Work History
Authorizer
American Home Shield
04.2024 - Current
- Process payments and authorize service requests, ensuring accuracy and efficiency.
- Communicate with customers and service providers to resolve billing and authorization issues.
- Maintain detailed records of transactions and account activities.
Optimed Health
Customer Service Representative
01.2022 - 04.2024
- Provided exceptional customer service by addressing inquiries and resolving issues related to health insurance policies and coverage.
- Educated customers on health plan benefits, eligibility, and claim statuses, ensuring a clear understanding of their options.
- Worked closely with internal teams to expedite the resolution of customer concerns and improve satisfaction.
- Accurately documented all customer interactions in the company's CRM system to maintain detailed records.
Thomas L Cardella
Customer Service Representative
01.2021 - 01.2022
- Provided assistance via phone and email regarding account issues and service concerns.
- Processed service requests and payments while ensuring customer satisfaction.
- Maintained detailed documentation of customer interactions and resolutions.
Education
High School Diploma -
Americus Sumter County High School
Americus05-2016
Skills
Payment processing and cash handling
Customer service and relationship management
Billing adjustments and account maintenance
Experience with CRM and account management systems
Strong attention to detail and accuracy
Problem-solving and conflict resolution
Timeline
Authorizer
American Home Shield
04.2024 - Current
Optimed Health
Customer Service Representative
01.2022 - 04.2024
Thomas L Cardella
Customer Service Representative
01.2021 - 01.2022
High School Diploma -
Americus Sumter County High School
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