Breyonna Jordan
Fairburn,GA
Summary
Friendly, Professional with experience in customer service and airport operations. Skilled in problem-solving, communication. Known for delivering seamless customer experiences and efficiently managing passenger needs. Collaborative team player focused on achieving results through adaptability and reliability. Skilled in conflict resolution and time management. Highly experienced in highly stressful situations
Overview
13
13
years of professional experience
Work History
Red Coat Agent
Delta Air Lines, Inc
03.2024 - Current
- Participated in ongoing training sessions to stay current on industry best practices.
- Provided exceptional customer service, creating a positive atmosphere for both travelers and colleagues alike.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
CSA Ticketing/Gate Agent J
Delta Airline, Inc.
06.2021 - 03.2024
- Greet customers and assist them with the ticketing and baggage check-in process
- Use a computer to sell, print and reissue tickets
- Assist passengers with obtaining boarding passes
- Operate jet ways to place them in position prior to aircraft arrival also placing the jet bridge on the aircraft
- Inform and makes announcements to ensure important information is communicated about passengers itinerary, flights, and luggage
- Coordinate with an internal resource to ensure passenger information is processed and the flight is dispatched on time
- Assist passengers with seat assignment issues/special needs and other concerns
Baggage Handler/Ramp Agent
Delta Airline, Inc.
10.2014 - 06.2021
- Perform a variety of duties according to the functional work area assignment
- Lift, load, unload and transport baggage, mail to and from aircraft
- Operate ground support equipment
- Practice safety-conscious behaviors at all times
Cashier
Wing Nuts
07.2013 - 08.2013
- Provided great customer service in fast-paced restaurant atmosphere
- Operated cash register daily
- Maintained and restocked inventory
Cashier
Annie's Cafe
05.2012 - 08.2012
- Provided quality customer service by responding to customers' needs
- Handled payments of customers daily
Education
High School Diploma -
Mount Zion High School
Jonesboro, GA05.2011
Some College (No Degree) - Nursing
Gordon State College
Barnesville, GASkills
- Time management
- Leadership
- Complaint handling
- Teamwork and collaboration
- Calm and professional under pressure
- Excellent communication
- Computer skills
- Customer service excellence
- Effective communication
- Problem resolution
- Decision-making
- Strong work ethic
Timeline
Red Coat Agent
Delta Air Lines, Inc
03.2024 - Current
CSA Ticketing/Gate Agent J
Delta Airline, Inc.
06.2021 - 03.2024
Baggage Handler/Ramp Agent
Delta Airline, Inc.
10.2014 - 06.2021
Cashier
Wing Nuts
07.2013 - 08.2013
Cashier
Annie's Cafe
05.2012 - 08.2012
High School Diploma -
Mount Zion High School
Some College (No Degree) - Nursing
Gordon State College
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