Summary

Overview

Work History

Education

Skills

Timeline

Bria Harris

Grayson

Summary

Dedicated medical administrative professional with over 10 years of experience in patient care coordination, insurance verification, and medical office operations. Known for exceptional organization skills, managing high patient volumes, and maintaining accuracy and efficiency. Experienced in supporting providers and team members, optimizing workflows, and delivering outstanding patient services.

Overview

years of professional experience

Work History

Patient Care Navigator

The PsychED Group

09.2025 - Current

EMR System - TheraNest, GoHighLevelPro
First point of contact for all new patients/established patients to the practice
Collect patient demographics, insurance information, send personalized appointment confirmations
Follow up with patients on scheduling to see if they need further assistance or have any questions
Reschedule upcoming appointments if needed: per the patients request or a providers schedule change
Coordinate patient care plans to help patients navigate through mental health services.
Provide pre-appointment consultations to ensure patients are scheduled with the best fit therapist
Answer any questions regarding the scheduling process and provide attention to detail
Update our Therapist roster daily and abide by that during the scheduling process
Update our correspondence log daily to detail every interaction with patients, providers, other offices, insurance companies, etc.
Contact offices in the area to coordinate with their referral department for patient needs

Patient Service Representative II

Georgia Dermatology Partners

Snellville, GA

05.2020 - Current

EMR Systems- EMA, ECW, and Epic for medical records
Serve as first point of contact by welcoming patients, addressing inquiries, and directing them to appropriate services.
Assist in training new hires, guiding them through office and practice workflows. I address questions during training and provide ongoing support afterward.
Maintain up-to-date patient records by entering and verifying demographics, insurance information, and medical history in both EMA and ECW.
Verify insurance eligibility, copays, deductibles, coinsurances and overall coverage to support accurate billing and ensure office flow
I manage various tasks simultaneously, maintaining efficiency and ensuring all responsibilities are completed throughout the day.
Coordinate referrals and schedule patient appointments across multiple providers and locations.
Collaborate with providers and medical assistants from all locations to resolve patient concerns and streamline care coordination.
Responsible for processing and distributing high-volume E-faxes. This includes outside medical records, prescriptions, referrals, Path reports, and Lab reports for all 4 practice locations within Georgia Dermatology Partners.
Performed lobby checks to maintain a clean, organized, and professional reception environment while supporting positive patient experiences.
Review the next day’s schedule for any add on patients to ensure their tickets are printed and insurance is verified prior to their appointment.
Follow up on no-show patients, by contacting them to reschedule and ensure no-show fees are applied for appointments that are not rescheduled.
Capable of managing multiple tasks autonomously and know when to request assistance to maintain high-quality patient care
I have provided cross-office support, traveling to different locations as needed and temporarily relocated my home office to another location to ensure smooth operations during staffing gaps.

Medical Secretary / Medical Records Clerk

Medlink

Winder, GA

08.2018 - 01.2020

EMR System - Athena
Provided administrative support across multiple specialties- Pediatrics, OB/GYN, Physical Therapy, Counseling, and Family Medicine- handling daily operations for 160+ patients
Managed a high volume of phone calls (up to 100 incoming/outgoing per day) while scheduling and confirming appts with 8 providers.
Processed patient referrals ensuring timely scheduling and follow-up for each referral
Managed new patient intake, including insurance verification and upkeep of precise medical records
Handled billing, mail organization, and financial transactions to maintain efficient daily operations

EKG Technician

St. Vincent’s

Jacksonville, FL

01.2016 - 02.2018

EMR System- MediTech
Monitored and managed heart data for 60+ patients simultaneously
Generated and interpreted EKG data to support Physicians and nurses in patient diagnosis and care
Maintained and sterilized cardiac monitoring equipment to ensure patient safety and accurate readings

Medical Receptionist / DST

CSL Plasma

Lawrenceville, GA

11.2014 - 01.2016

EMR System- NextGen
Handled patient scheduling, identification verification, and data management to support smooth office operations
Managed multi-line phone system
Performed scanning and faxing
Conducted vital intakes and plasma machine setup; ensured proper sterilization of equipment.
Carried out patient vitals, prepared and operated plasma machinery, and ensured equipment was properly sterilized

Assistant Pre-K Teacher

Rosebud Child Development

Grayson, GA

01.2014 - 11.2014

Developed and executed lesson plans for multiple classrooms aligned with Bright From The Start Standards
Coordinated classroom activities, meal planning, and schedules to promote student growth and structured learning

Customer Service Representative / Cashier (Seasonal)

Party City