Bria Jenkins
AUGUSTA
Summary
Detail-oriented professional with 3+ years of experience blending customer service excellence, accurate data entry, and accounts payable management. Proven ability to resolve client inquiries, process invoices efficiently, and maintain flawless records in fast-paced environments. Dedicated to streamlining office operations and supporting team success.
Overview
9
9
years of professional experience
Work History
Accounts Payable/Utility Billing Specialist
Equity Residential
Augusta
09.2025 - Current
- Processed tenant billing statements for timely rent collection.
- Managed accounts receivable and resolved billing discrepancies efficiently.
- Coordinated with property management to ensure accurate charge entries.
- Maintained detailed records of all financial transactions and communications.
- Maintained accurate records of collections, adjustments and denials in the system.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Expedited payments by verifying accuracy and currency of vendor information.
- Prepared and posted weekly payments to vendors and suppliers.
Healthcare Data Entry Clerk
Bridge Personnel
Libertyville
03.2022 - 05.2024
- Entered and maintained accurate data in company databases.
- Reviewed documents for errors and ensured data integrity.
- Processed incoming data requests and prioritized tasks effectively.
- Updated existing records with new or revised information as needed.
- Created spreadsheets to track data entries.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
Licensed Insurance Sales Agent
Sitel
Augusta
08.2019 - 01.2022
- Conducted thorough assessments of client information and risk factors.
- Educated customers on policy features, benefits, and coverage options.
- Maintained accurate client records using CRM software and databases.
- Assisted clients in understanding the various types of insurance coverage available and helped them select appropriate products.
- Negotiated terms of insurance contracts with clients to ensure best possible coverage at competitive rates.
- Identified opportunities for cross-selling additional products based on customer needs.
- Processed applications for new policies or changes to existing ones quickly and accurately.
- Analyzed clients' existing insurance policies and recommended adjustments or additional coverage as needed.
Customer Care Representative
Sitel
Augusta
10.2017 - 01.2022
- Resolved customer issues by navigating multiple software systems efficiently.
- Documented customer interactions accurately in the company's CRM system.
- Escalated complex issues to management for timely resolution and follow-up.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Researched resolutions and contacted necessary departments to respond to customer inquiries by phone, mail, or fax.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
Education
Martin Luther King Jr High School
Lithonia, GASkills
- Accounts payable
- Insurance verification
- Vendor management
- Vendor relations
- Data entry
- Time management
- Attention to detail
Timeline
Accounts Payable/Utility Billing Specialist
Equity Residential
09.2025 - Current
Healthcare Data Entry Clerk
Bridge Personnel
03.2022 - 05.2024
Licensed Insurance Sales Agent
Sitel
08.2019 - 01.2022
Customer Care Representative
Sitel
10.2017 - 01.2022
Martin Luther King Jr High School