Bria Richardson
Lawrenceville,GA
Summary
Personable, and dedicated professional with extensive experience. Solid team player with an upbeat, positive attitude, and proven skills in establishing rapport with clients. Articulate, enthusiastic, and results-oriented with demonstrated passion for building relationships, cultivation partnerships, and growing businesses.
Overview
12
12
years of professional experience
Work History
Travel Agent
Corporate Travel Management
Remote
08.2023 - 12.2023
- After Hours Support being available between the hours of 5pm-1 am EST assisting with travel changes and special requests, including any necessary problem solving
- Arrange all travel related services
- Including Air, (domestic/international) car, car service, rail
- Hotel, selecting seat assignments, and other accommodations requested by client
- Work independently, with team and leadership assistance when necessary to make effective decisions including resolving clients’ issues
- Send emails to AM shifts when clients call in to book new travel that may require approval
- Maintain productivity goals as set by leadership.
Corporate Travel Specialist
American Express Global Business Travel
Remote
11.2021 - 07.2023
- Act as a point of sale on Domestic & International travel requirements, arranging both routine and complex travel for air, rail, hotel accommodations utilizing Sabre
- Investigate /action travel counselor reservations/PNR for ticketing, quality, accuracy, client escalations, or lowest fare
- Answer incoming calls/chats from high end travelers related to air, rail, car, and hotel accommodations
- Track and document all inquiries using applicable systems such as GDS, Sabre, Amadeus, salesforce, etc.
- Ability to research, and resolve customer service and traveler issues independently and/or with suppliers
- Being able to work under pressure with an sense of urgency while maintaining a professional rapport and multi-task, accepting and adapting to change quickly and professionally
- After Hours Support being available between hours of 5pm-1 am EST assisting with travel changes and special requests, including any necessary problem solving.
Travel Experience Agent
TripActions
Remote
05.2021 - 09.2021
- Answer incoming calls/chats from high end travelers related to air, rail, car, and hotel accommodations
- Transfer/refer travelers to appropriate entities according to the established guidelines
- Escalate calls or issues to the appropriate designated staff for resolution as needed
- Track and document all inquiries using the applicable systems such as GDS, Sabre, Amadeus, salesforce, etc
- Maintain appropriate documentation of phone inquiries
- Respond to telephone inquiries within a timely manner
- Respond to upper management/colleagues in slack for communication or if issues arise.
Benefits Verification Specialist
The Lash Group/
Remote
11.2020 - 03.2021
- Collect and review all patient’s insurance information to complete BV
- Verify patient’s specific benefits and document specifics for payer plans including patient coverage, cost shares, deductibles, etc
- Documenting and initiating prior authorization process and claim appeals
- Ask appropriate questions regarding a patient’s benefits and complete data entry and/or appropriate forms to document patient's benefit coverage
- Phone consultation with patient’s insurance companies (Primary, Secondary, Medicare, Medicaid.) for patients to receive proper medication.
Returns/Inventory Clerk, Equipment Operator
Office Depot Distribution Center
Buford, GA
10.2017 - 01.2020
- Verify and inspect all forms, reports to product returns
- Maintain and manage all databases of all product returns and exchanges
- Audit loads before processing and shipping
- Count inventory
- Prepare inventory for sale
- Scan and pick merchandise out of location using an RF Scanner
- Stock merchandise into its aisle by its location
- Receive loads in and out
- Receive pick tickets
- Complete reports daily
- Email Vendors daily
- Communicate with truck carriers daily.
Medical Assistant Pediatrics
M. Nelson MD Office
Athens, GA
08.2015 - 09.2017
- Phone consults with patients, documenting in EMR & communicating with providers
- Escort patients to rooms and prepare for examinations
- Record vital, medications, etc., chart & document data
- Answer & triage phones are needed
- Assist as needed with securing referrals and making specialist or test appointments
- Clean and restock rooms & equipment
- Serve as a liaison between patients and physicians by greeting patients, notifying of wait-time, relaying messages and answering clinically appropriate questions
- Relay messages as may be required by the physicians.
Department Manager
Wal-Mart Supercenter
Buford, GA
08.2013 - 06.2015
- Maintain the department in an orderly and clean manner
- Change prices as required when such need arises
- Place order for any item that is presently out of stock in the event such item is not automatically ordered by the system
- Assist in training new employees when called upon to help out
- Ensure the correctness of all the shelf caps
- Provide required help for customers in locating particular items
- Make regular reports to management regarding department operations and challenges
- Carry out periodic inventory of items in stock and those out of stock.
Inventory Clerk/Auditor
SelecSource Staffing
Atlanta, GA
06.2012 - 07.2013
- Review and apply inventory activities, including movements and deletions
- Maintain and update inventory records
- Develop and implement efficient inventory management procedures
- Reconcile inventory discrepancies
- Implement a loss prevention program
- Report any stock issues to management and place product orders as necessary
- Prepare a list of depleted products and a survey of unusable products.
Education
Nursing -
Georgia State University
08.2024
Medical Administration -
Ultimate Medical Academy
04.2016
North Clayton High School
05.2011
Skills
- Proficient in all Microsoft Office Software
- Email Communication
- Spreadsheets
- Data Entry
- Digital Calendars
- Fast learner
- Skilled listener
- Team player
- Detailed oriented
- Excellent communicator
- Problem Solver
- Quick Thinker
- Creative
- Organize
- Maintains fast accurate, and outstanding service
- Ensures great customer service
- Able to quickly adapt to new software, guidelines, and systems
- Customer service
- Customer support
- Technical support
- Amadeus
- Sabre
- Wspan
- Salesforce
- Slack
- GDS
- Zoom
- Teams
- Ring Central
- Online Booking Tool
- Booking Builder
Timeline
Travel Agent
Corporate Travel Management
08.2023 - 12.2023
Corporate Travel Specialist
American Express Global Business Travel
11.2021 - 07.2023
Travel Experience Agent
TripActions
05.2021 - 09.2021
Benefits Verification Specialist
The Lash Group/
11.2020 - 03.2021
Returns/Inventory Clerk, Equipment Operator
Office Depot Distribution Center
10.2017 - 01.2020
Medical Assistant Pediatrics
M. Nelson MD Office
08.2015 - 09.2017
Department Manager
Wal-Mart Supercenter
08.2013 - 06.2015
Inventory Clerk/Auditor
SelecSource Staffing
06.2012 - 07.2013
Nursing -
Georgia State University
Medical Administration -
Ultimate Medical Academy
North Clayton High School