Brian Arnold

• Negotiated contracts and pricing agreements with clients to secure profitable deals.
• Negotiated contract terms and conditions with clients to finalize sales agreements.
• Strengthened relationships with existing clients by responding promptly to inquiries and efficiently resolving issues.
• Cultivated client relationships through consistent communication and proactive service follow-up, leading to increased client retention.
• Analyzed market trends to refine product offerings and boost customer satisfaction.
• Utilized CRM software to track sales activities and manage customer interactions efficiently.
• Trained junior sales staff on best practices and company policies for effective selling.
• Trained and mentored junior sales representatives and team members.
• Listened to customer needs to identify and recommend best products and services.
• Monitored competitors' activities to maintain current knowledge of market conditions.
• Monitored competitor activity in order to stay ahead of the competition in terms of pricing, promotions.

• Similar responsibilities as in current with Steel Plate.
• Honed in one my sales skills from start in '98 from seasoned sales execs on staff.i
• Utilized my past warehouse experience in the factory to effectively communicate with clients

When hired at 20, was trained in all areas of the factory (overhead crane operator, track torch operator-no cnc machines here at that time-,shear, saw and iron worker operator. Loaded trucks for daily del'y, unloaded incoming stock, made del's when needed on 24ft flatbed, etc.)

Maintained and serviced equipment when I could troubleshoot the issues. Promoted to Operations mgr in about '94. Between 2 shifts, I was over approximately 9 individuals (2-3 drivers and 6-7 warehouse workers). Got out of the steel business for about a year in '97 until I reemerged at Ferro Union in '98.