Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brian Avila

Gainesville

Summary

Dynamic retail professional with extensive experience at Hobby Lobby, excelling in customer service and inventory management. Proven ability to enhance customer satisfaction through effective problem-solving and bilingual communication. Skilled in point of sale operations, consistently ensuring accurate transactions and maintaining a well-organized sales environment. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

3
3
years of professional experience

Work History

Lead

Hobby Lobby
Gainesville
08.2023 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Coffee Barista

Diletto
Gainesville
05.2023 - 07.2023
  • Operated cash register to process payments from customers.
  • Followed all safety regulations when handling hot beverages or machinery.
  • Maintained cleanliness of work area, including counters and equipment.
  • Created attractive displays of products for sale at the counter area.
  • Developed a working knowledge of different types of coffees and teas available in the shop.
  • Restocked supplies such as cups, lids, straws, syrups and other beverage ingredients.
  • Provided excellent customer service by addressing customer complaints promptly and professionally.

Retail Worker

Jalisco
Duluth
06.2022 - 10.2022
  • Inspected merchandise for defects prior to display on sales floor or shipment to customers.
  • Maintained accurate records of all transactions using POS software systems.
  • Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
  • Provided training and support to new staff members.
  • Operated cash register to process payments from customers accurately and efficiently.
  • Assisted managers with administrative tasks such as creating reports, updating records and preparing documents for payroll purposes.

Education

High School Diploma -

East Hall High School
3534 E Hall Rd, Gainesville, GA 30507
05-2023

Skills

  • Customer service
  • Inventory management
  • Point of sale operation
  • Cash handling
  • Visual merchandising
  • Problem solving
  • Effective communication
  • Bilingual communication

Languages

Spanish
Native/ Bilingual

Timeline

Lead

Hobby Lobby
08.2023 - Current

Coffee Barista

Diletto
05.2023 - 07.2023

Retail Worker

Jalisco
06.2022 - 10.2022

High School Diploma -

East Hall High School
Brian Avila