Brian Beckford
Kennesaw
Summary
Results-driven Lead Dispatcher with over 3 years of experience in last-mile logistics and dispatch workflow optimization. Managed high-volume customer support and escalated issue resolution, consistently achieving SLAs and on-time delivery targets. Skilled in transportation management systems and data analysis, with a strong focus on clear communication and effective problem-solving.
Overview
4
4
years of professional experience
Work History
Service Dispatcher
Robison Oil
Port Chester
03.2026 - 05.2026
- Received incoming calls from customers, assessed their needs and dispatched service technicians accordingly.
- Collaborated with operations team to promptly resolve service issues, improving customer satisfaction.
- Resolved customer complaints regarding technician services, ensuring positive customer experiences.
- Monitored vehicle locations using GPS technology for real-time tracking.
- Worked closely with lead technicians to handle scheduling, follow ups and recalls.
- Prioritized tasks and managed project adjustments to successfully manage high-volume service dispatching.
- Documented service requests and updates in company software systems accurately.
- Assisted in developing process improvements, resulting in enhanced service response times.
Dispatcher
Bex Delivery
07.2022 - 11.2025
- Coordinated delivery schedules for multiple drivers, optimizing routes for timely deliveries.
- Managed dispatch operations for efficient routing of deliveries.
- Communicated with drivers to provide real-time updates and address concerns.
- Monitored delivery progress using GPS tracking systems for timely service.
- Directed field team to enhance productivity and safety on-site.
- Implemented changes to enhance quality and streamline operations.
- Addressed customer inquiries and complaints, ensuring high satisfaction during deliveries.
Education
St. Andrew Technical High School
Kingston, JamaicaSkills
- Service dispatching
- Dispatching
- Logistics
- Transportation management systems
- Route optimization
- GPS tracking
- Scheduling expertise
- Operational support
- Customer service
- Customer support
- Administrative experience
- Microsoft Office
- Microsoft Word
- Analysis skills
- Organizational skills
- Time management
Languages
English
Timeline
Service Dispatcher
Robison Oil
03.2026 - 05.2026
Dispatcher
Bex Delivery
07.2022 - 11.2025
St. Andrew Technical High School