Open To Work
Brian Bradshaw
Decatur
Summary
Results-driven professional with 13 years of experience in transportation, healthcare, telecommunications, and storage operations. Expertise in account resolution, regulatory compliance, collections, and consultative service. Demonstrated ability to exceed performance metrics while maintaining operational reliability. Effective communicator with a strong work ethic, capable of thriving under pressure and adapting to evolving challenges.
Overview
17
17
years of professional experience
Work History
Uber Driver
Uber
01.2016 - Current
- Delivered safe, reliable transportation, food, and package services, achieving high customer ratings
- Utilized mobile technology for efficient routing, trip management, and effective customer communication
- Ensured vehicle safety, cleanliness, and compliance with platform standards
Relief Manager
Public Storage
09.2021 - 01.2023
- Assessed customer storage needs, recommending tailored units and products to enhance satisfaction
- Resolved customer concerns while documenting interactions to ensure compliance with company standards
- Conducted daily property inspections to ensure cleanliness, security, and policy adherence
- Managed cash handling, account collections, and register reconciliation to maintain accurate financial records
- Prepared units for rental and maintained facility presentations
Customer Advocate
Delta Dental
10.2019 - 11.2021
- Achieved Top 5 ranking in CSAT for six consecutive months among 30 representatives
- Earned recognition as top performer in average handling time
- Provided primary contact for member inquiries regarding eligibility, benefits, and claims
- Logged interactions in CRM, ensuring accurate case tracking and compliance with regulatory standards
- Assigned to specialized Medicare/Medicaid team managing CMS-regulated accounts
Credit & Collections Representative
Comcast
02.2018 - 09.2019
- Researched and resolved delinquent accounts, correcting payment errors and misapplied transactions
- Maintained accurate credit records and documented collection activities, ensuring compliance with company policy
- Processed bankruptcies and conducted quality control on bad debt accounts to ensure accuracy and compliance
- Earned Employee of the Month recognition for outstanding performance
Telesales Representative
Comcast
07.2017 - 02.2018
- Exceeded monthly sales quotas, achieving performance consistently above 100% of target
- Ranked in top five sales representatives for performance throughout tenure
- Educated team members on features and functionality of streaming devices
Pavements & Construction Equipment Operator / Air Traffic Control Specialist
United States Air Force
11.2008 - 08.2014
- Performed construction, maintenance, and repair of airfield pavements, drainage, and infrastructure
- Issued air traffic control clearances and scheduled equipment maintenance to ensure operational readiness
- Supervised and trained personnel on equipment operation and safety standards, enhancing overall productivity
- Coordinated projects with civil engineering and base agencies to meet operational requirements
- Conducted inspections to ensure regulatory and environmental compliance
Education
Associate of Science - Construction Technology
Community College of The Air Force
Montgomery, ALAssociate of Arts - General Studies
Mississippi Gulf Coast Community College
Gulfport, MSSkills
- Navigation applications
- Customer service and support
- Sales achievement
- Conflict resolution
- Call center operations experience
- Cash handling
- POS systems management
- CRM and call tracking systems
- Process improvement
- Team collaboration
- Effective communication skills
- Verbal and written communication skills
- Attention to detail
- Problem solving abilities
- Empathy and patience in service delivery
- Microsoft Office suite
- Account research and reconciliation
Timeline
Relief Manager
Public Storage
09.2021 - 01.2023
Customer Advocate
Delta Dental
10.2019 - 11.2021
Credit & Collections Representative
Comcast
02.2018 - 09.2019
Telesales Representative
Comcast
07.2017 - 02.2018
Uber Driver
Uber
01.2016 - Current
Pavements & Construction Equipment Operator / Air Traffic Control Specialist
United States Air Force
11.2008 - 08.2014
Associate of Science - Construction Technology
Community College of The Air Force
Associate of Arts - General Studies
Mississippi Gulf Coast Community College