Summary
Overview
Work History
Education
Skills
Accomplishments
Custom
Certification
Timeline
Generic

Brian Grooms

Columbus

Summary

Former Officer and now General Manager with established success in driving operational excellence and strategic growth. I foster employee growth and enhance customer service. Passionate about driving efficiency and resolving challenges, I consistently achieve organizational goals through innovative strategies.

Overview

11
11
years of professional experience
1
1
Certification

Work History

General Manager

IQAP INC, EZ pull and Pay
Columbus
12.2024 - Current
  • Developed and implemented operational policies and procedures to improve efficiency.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Resolved escalated customer service issues in a timely manner.
  • Mitigated business risks by working closely with staff members and assessing performance.

Probation Parole Officer

Department Of Community Supervision
Newnan
01.2023 - 12.2024
  • Referred offenders to appropriate community agencies to complete services in compliance with court orders.
  • Collaborated with law enforcement agencies to investigate criminal activity related to parolees.
  • Developed professional relationships with offenders through home, school, detention, and community visits.
  • Assisted probationers with resolving housing, employment and social services problems.

Campus Security Officer

Fulton County Schools
College Park
11.2020 - 01.2023
  • Maintained order within student residence halls, classrooms, and other public areas of the campus grounds.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Attended training sessions related to safety protocols and emergency response procedures.
  • Assisted in controlling access to facilities such as laboratories, libraries, and computer rooms.

Probation Parole Officer

Department Of Community Supervision
Atlanta
10.2014 - 08.2020
  • Investigated allegations of violation of parole or probation conditions by interviewing witnesses and obtaining evidence.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Conducted regular home visits, office meetings, and field checks on offenders.
  • Maintained accurate records of offender contacts, progress notes, program reviews, and case files.

Education

Basic Officer Training -

BBOT
Forsyth, GA
06-2023

Bachelor of Science - Crimnal Justice

Troy University
Troy, AL
12-2015

Basic Officer Training -

BBOT
Forsyth, MT
05-2015

Skills

  • Operational policy development
  • Performance evaluation
  • Risk management
  • Customer service
  • Team leadership
  • Employee training

Accomplishments

  • BBOT Leadership Award May 2015 and June 2023

Custom

  • Consistent 296 and above in firearm requalification.
  • 2024 ESP award for 1 quater and ESP Finalist for 2024

Certification

  • Graduate from BBPOT in 2015 and 2023

Timeline

General Manager

IQAP INC, EZ pull and Pay
12.2024 - Current

Probation Parole Officer

Department Of Community Supervision
01.2023 - 12.2024

Campus Security Officer

Fulton County Schools
11.2020 - 01.2023

Probation Parole Officer

Department Of Community Supervision
10.2014 - 08.2020

Basic Officer Training -

BBOT

Bachelor of Science - Crimnal Justice

Troy University

Basic Officer Training -

BBOT

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Brian Grooms