Brian Johnson
Newnan
Summary
Dynamic team leader with a proven track record at Original 7 Pools and Spas, excelling in staff training and workflow optimization. Skilled in problem-solving and fostering collaboration, I enhanced customer satisfaction and streamlined operations, significantly reducing turnaround times while maintaining high service quality. Committed to achieving excellence in team performance and client relations.
Overview
7
7
years of professional experience
Work History
Team Leader/Supervisor
Original 7 Pools and Spas
12.2020 - Current
- Led team in daily operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored new staff, fostering a collaborative work environment.
- Streamlined workflow processes, enhancing efficiency and reducing turnaround times.
- Implemented inventory management systems to optimize stock levels and minimize waste.
- Performed preliminary visits for signing up new customers.
- Maintained a close relationship with my team's customers.
- Wrote and requested all repair work proposals
Pool Cleaner
Peachstate Pools and Spas
06.2018 - 11.2020
- Maintained pool cleanliness by performing regular vacuuming, skimming, and chemical balancing.
- Ensured compliance with safety protocols and industry standards during all cleaning operations.
- Conducted routine maintenance checks on pool equipment to ensure optimal performance.
- Enhanced customer satisfaction through effective communication of pool maintenance schedules and services provided.
- Developed efficient cleaning processes that improved turnaround time for pool servicing tasks.
- Collaborated with team members to address client concerns and resolve issues promptly.
- Monitored water quality parameters, adjusting chemicals as needed to maintain safe swimming conditions.
Education
Bachelor of Science - Business Management
Jacksonville State University
Jacksonville, AL04-2010
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Staff training
- Work Planning and Prioritization
- Coaching and mentoring
- Documentation and reporting
Timeline
Team Leader/Supervisor
Original 7 Pools and Spas
12.2020 - Current
Pool Cleaner
Peachstate Pools and Spas
06.2018 - 11.2020
Bachelor of Science - Business Management
Jacksonville State University
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