Brian Padgett
Cartersville
Summary
Results-driven professional with proven expertise in operations management, staff training, and customer service. Known for enhancing team performance and streamlining processes to drive efficiency.
Overview
19
19
years of professional experience
Work History
Divisional Coordinator
Aaron's
02.2018 - 06.2026
- Coordinated cross-departmental projects to enhance operational efficiency and workflow integration.
- Developed and implemented training programs for new staff to improve onboarding processes.
- Translated goals into actionable business tactics aligned with strategic division plans.
- Led successful projects from inception to completion, ensuring timely delivery within budget constraints.
- Served as a liaison between the division and external partners, facilitating productive collaborations that benefited both parties mutually.
- Supported upper management in strategic decision-making by providing detailed reports and data-driven insights on divisional performance metrics.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Analyzed departmental processes to identify areas for improvement, driving strategic initiatives.
- Streamlined communication channels between teams, fostering collaboration and reducing response times.
Divisional Customer Accounts Manager
Aaron's
04.2017 - 02.2018
- Developed strategic plans to enhance customer satisfaction and retention rates.
- Trained accounts Team members in best practices and company standards, fostering a high-performing team culture.
- Outperformed revenue expectations by assessing underperforming stores and deploying daily strategies.
- Lowered churn rate via early detection of at-risk accounts and implementation of effective retention strategies with stores.
- Resolved complex customer issues, maintaining professionalism and preserving long-term relationships.
Senior Regional Manager
Aaron's
05.2015 - 04.2017
- Directed two regional operations strategies to optimize overall performance and service delivery across various locations.
- Achieved consistent revenue goals by setting ambitious targets, monitoring progress regularly, and adjusting tactics as needed.
- Developed and implemented training programs to elevate staff competencies and improve customer satisfaction.
- Elevated regional sales through strategic implementation of effective techniques and teamwork collaboration.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Executed strategic plans that aligned operational goals with corporate objectives, enhancing overall efficiency in service delivery.
Regional Manager Trainer
Aaron's
10.2013 - 05.2015
- Mentored and trained regional management teams, fostering leadership skills and improving team performance.
- Developed and implemented strategic plans to drive revenue growth and operational excellence.
- Enhanced team performance by providing regular coaching, training, and performance feedback.
- Collaborated with leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
Regional Manager
Aaron's
11.2007 - 10.2013
- Led regional operations to enhance customer satisfaction and retention rates.
- Developed and implemented strategic sales and revenue initiatives across multiple locations.
- Managed training programs to improve staff performance and operational efficiency.
- Oversaw inventory management processes to optimize stock levels and reduce costs.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
North Marion
Citra, FLNo Degree -
College of Central Florida
Ocala, FLSkills
- Meeting facilitation
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking and organization
- Staff development and training
- Organizational skills
- Effective communication
- Operations management
- Scheduling and calendar management
- Microsoft office
Accomplishments
- Two time nominated for the Aaron's Inc Frank Constantino Outstanding Achievement Award
- Multi month Top Divisional Customer Accounts Manager in revenue collected.
- Maintained Top 25 Regional Manager ranking through effectively helping with managing daily operations to exceed company goals.
Timeline
Divisional Coordinator
Aaron's
02.2018 - 06.2026
Divisional Customer Accounts Manager
Aaron's
04.2017 - 02.2018
Senior Regional Manager
Aaron's
05.2015 - 04.2017
Regional Manager Trainer
Aaron's
10.2013 - 05.2015
Regional Manager
Aaron's
11.2007 - 10.2013
High School Diploma -
North Marion
No Degree -
College of Central Florida