Brian Pickens
Lawrenceville
Summary
Sales professional with background in lead qualification and client outreach. Expertise in identifying potential clients and nurturing relationships, driving team success and adaptability to changing demands. Reliable collaborator who excels in communication and problem-solving.
Offering solid foundation in client relationship management and sales processes, eager to learn and develop in fast-paced sales environment. Brings understanding of lead generation techniques and CRM tools, paired with strong communication abilities. Ready to use and develop interpersonal and organizational skills in Sales Development Representative role.
Overview
11
11
years of professional experience
Work History
Sale Development Representative
Salelytics
04.2023 - Current
- Working with Southwest Business Travel customers assisting them with account navigation and acquiring benefits for their business travel.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Achieved and exceeded monthly and annual sales targets.
- Since the start of this position I have grown a pipeline of over 3300+ customers with over $18 million in flown revenue.
Customer Service Representative
STARTEK
07.2021 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Forklift Operator / Sales Associate
Lowes Home Improvement Stores
12.2015 - 06.2021
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Responded to customer requests for products, services, and company information.
- Ensured timely delivery of products by accurately picking orders from storage areas.
Replenishment Associate
Carter's Distribution Center
11.2013 - 12.2015
- Rotated stockroom inventory for freshness.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Ensured timely delivery of products by accurately picking orders from storage areas.
Education
Associate of Arts - Game Design
Gwinnett Technical College
Lawrenceville, GA 05.2001 -
Associate of Arts - Studio Arts
University of North Georgia
Oakwood, GA 05.2001 -
High School Diploma -
Mill Creek High School
Hoschton, GA 05.2001 -
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Sale Development Representative
Salelytics
04.2023 - Current
Customer Service Representative
STARTEK
07.2021 - 01.2023
Forklift Operator / Sales Associate
Lowes Home Improvement Stores
12.2015 - 06.2021
Replenishment Associate
Carter's Distribution Center
11.2013 - 12.2015
Associate of Arts - Game Design
Gwinnett Technical College
05.2001 -
Associate of Arts - Studio Arts
University of North Georgia
05.2001 -
High School Diploma -
Mill Creek High School
05.2001 -