Brian Plasencia Chavez
Norcross
Summary
Performance-driven Associate with a proven track record in customer engagement and sales growth. Demonstrated ability to exceed sales targets through strategic planning and execution. Expertise in lead generation, product demonstrations, and effective problem-solving. Strong relationship-building skills foster customer loyalty and satisfaction.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Sales Associate
Ford
Duluth
09.2025 - Current
- Delivered exceptional customer service by resolving inquiries and issues promptly.
- Maintained knowledge of promotions and financing options to assist customers.
- Assisted customers with product location, inquiries, and recommendations.
- Responded to incoming calls, providing information about store offerings and services.
- Collaborated with sales team to achieve targets and enhance sales performance.
- Sold various products by explaining features and educating customers on usage.
- Developed promotional strategies that increased sales volume.
- Tracked sales metrics to identify market trends and optimize strategies.
Assistant Manager, Sales
QuikTrip
Norcross
05.2020 - 09.2025
- Ensured accurate forecasting of monthly, quarterly, and annual revenue targets.
- Developed and maintained relationships with key clients to ensure customer satisfaction.
- Supported sales team members to drive growth and development.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Monitored inventory levels and coordinated with the procurement department to ensure product availability.
- Coached, developed and motivated team to achieve revenue goals.
- Utilized company selling model to engage and connect customers with brand.
- Evaluated store performance and recommended action plans to increase productivity.
- Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
- Analyzed sales data to identify trends, opportunities, and areas for improvement.
Education
High School Diploma -
Norcross Highschool
5300 Spalding Dr05-2022
Skills
- Sales proficiency
- Schedule management
- Customer relations
- Task delegation
- Work planning and prioritization
- Financial management
- Complex problem solving
- Business administration
- Employee training
- Project management
- Contract negotiation
- Professionalism and courtesy
- Self-motivation
- Multitasking ability
- Interpersonal relations
- Corporate governance
- Attention to detail
- Operations management
- Profit and loss management
- Lead generation
- Business planning
- Sales forecasting
- CRM software proficiency
- Client onboarding
Certification
- Food Manager Certification
Accomplishments
- 100% Customer service
- 100% Customer satisfaction
Education and Training
other
Languages
- English
- Spanish
References
References available upon request.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Associate
Ford
09.2025 - Current
Assistant Manager, Sales
QuikTrip
05.2020 - 09.2025
High School Diploma -
Norcross Highschool