Brian Rollen
Byron
Summary
Dynamic Commercial Sales Manager with a proven track record at AutoZone, excelling in customer service and business development. Achieved $1 million in sales while fostering strong client relationships and mentoring teams. Expertise in financial analysis and a strong work ethic drive consistent performance improvements and client satisfaction.
Overview
24
24
years of professional experience
Work History
Commercial Sales Manager
AutoZone
08.2013 - Current
- Extra Miler of the Year 2020
- $1 million dollar club FY22 , FY23 , FY24
- Assistant Store Manger for store 0983
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Responded to customer feedback in professional and constructive way.
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
- Achieved sales targets consistently, demonstrating a strong commitment to company goals and objectives.
- Fostered a positive team environment, creating an atmosphere of mutual support and encouragement that contributed to improved overall performance.
- Implemented strong training program enabling employees to improve and build upon both professional and personal growth.
- Mentored junior sales staff to maximize revenues and employee satisfaction, boosting profit levels in 0983.
- Provided exceptional customer service throughout the entire sales process, ensuring client satisfaction from initial contact through post-sale follow-up efforts.
- Analyzed sales data and developing strategies and action plans.
- Provided extensive leadership by effectively communicating strategic goals and plans.
- Traveled to different companies to negotiate large sales and contracts.
- Organized successful promotional events within the territory that drove brand awareness and generated new leads for the company.
- Enhanced product knowledge among customers by conducting informative presentations and demonstrations.
- Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
- Boosted sales in assigned market by developing and maintaining strong relationships with key clients.
Department Manager
Lowes Home Improvment
06.2004 - 07.2013
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
Department Supervisor
Walmart
05.2001 - 05.2004
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of [Number] employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
Education
High School Diploma -
Northside High
Warner Robins05-2001
Skills
- Customer service
- Written and verbal communication
- Training and mentoring
- Onboarding and coaching
- Team building
- Sales skills
- Route planning
- Performance reviews
- Prioritization
- Market monitoring
- Territory management
- Networking
- Business development
- Financial analysis
- Automotive product expert
- Commercial sales practice
- Detail-oriented finishing
- Estimating repair costs
- Clear coat application
- Color matching expertise
- Strong work ethic
- Attention to detail
- Engine repair
- Problem-solving
- Safety awareness
- Valid Driver's license
Accomplishments
Autozone Extra Miler Of The Year 2020
3 year back to back million dollar Club
Parts Expert
featured in serval automotive magazines
Timeline
Commercial Sales Manager
AutoZone
08.2013 - Current
Department Manager
Lowes Home Improvment
06.2004 - 07.2013
Department Supervisor
Walmart
05.2001 - 05.2004
High School Diploma -
Northside High
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