Brian Rollen
Byron
Summary
Dynamic Commercial Sales Manager with a proven track record at AutoZone, excelling in customer service and business development. Achieved $1 million in sales while fostering strong client relationships and mentoring teams. Expertise in financial analysis and a strong work ethic drive consistent performance improvements and client satisfaction.
Overview
24
24
years of professional experience
Work History
Commercial Sales Manager
AutoZone
2501 Watson Blvd Warner Robins GA 31093
08.2013 - Current
- Extra Miler of the Year 2020
- $1 million dollar club FY22 , FY23 , FY24
- Assistant Store Manger for store 0983
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Responded to customer feedback in professional and constructive way.
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
- Achieved sales targets consistently, demonstrating a strong commitment to company goals and objectives.
- Fostered a positive team environment, creating an atmosphere of mutual support and encouragement that contributed to improved overall performance.
- Implemented strong training program enabling employees to improve and build upon both professional and personal growth.
- Mentored junior sales staff to maximize revenues and employee satisfaction, boosting profit levels in 0983.
- Provided exceptional customer service throughout the entire sales process, ensuring client satisfaction from initial contact through post-sale follow-up efforts.
- Analyzed sales data and developing strategies and action plans.
- Provided extensive leadership by effectively communicating strategic goals and plans.
- Traveled to different companies to negotiate large sales and contracts.
- Organized successful promotional events within the territory that drove brand awareness and generated new leads for the company.
- Enhanced product knowledge among customers by conducting informative presentations and demonstrations.
- Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
- Boosted sales in assigned market by developing and maintaining strong relationships with key clients.
Department Manager
Lowes Home Improvment
2704 Watson Blvd Warner Robins Ga
06.2004 - 07.2013
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
Department Supervisor
Walmart
2720 Watson Blvd Warner Robins GA 31093
05.2001 - 05.2004
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of [Number] employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
Education
High School Diploma -
Northside High
Warner Robins05-2001
Skills
- Customer service
- Written and verbal communication
- Training and mentoring
- Onboarding and coaching
- Team building
- Sales skills
- Route planning
- Performance reviews
- Prioritization
- Market monitoring
- Territory management
- Networking
- Business development
- Financial analysis
- Automotive product expert
- Commercial sales practice
- Detail-oriented finishing
- Estimating repair costs
- Clear coat application
- Color matching expertise
- Strong work ethic
- Attention to detail
- Engine repair
- Problem-solving
- Safety awareness
- Valid Driver's license
Accomplishments
Autozone Extra Miler Of The Year 2020
3 year back to back million dollar Club
Parts Expert
featured in serval automotive magazines
Timeline
Commercial Sales Manager
AutoZone
08.2013 - Current
Department Manager
Lowes Home Improvment
06.2004 - 07.2013
Department Supervisor
Walmart
05.2001 - 05.2004
High School Diploma -
Northside High