Briana Blount
Augusta
Summary
Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.
Developed skills in fast-paced sales environment, focusing on customer relationship management and persuasive communication. Excels in understanding customer needs and delivering tailored solutions. Seeking to transition into new field, leveraging strong interpersonal and problem-solving abilities to achieve impactful results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Externship
Perfect Health
11.2023 - 01.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Sales Representative
Sitel
09.2021 - 01.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Office Manager
RHM Transport LLC.
12.2020 - 08.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Cashier
JOANN Fabrics and Crafts
08.2017 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Certifications - Medical Assisting
Miller Motte
Augusta, GA05-2024
High School Diploma -
Laney High School
Augusta, GA05-2016
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- Procedure assistance
- Compassionate
- CPR
- Immunization administration
- Specimens collection and processing
- Sterilization techniques
- First aid
- Medical terminology
- Patient care
Certification
- Certified Clinical Medical Assistant NHA, 2024 November
Timeline
Externship
Perfect Health
11.2023 - 01.2024
Sales Representative
Sitel
09.2021 - 01.2023
Office Manager
RHM Transport LLC.
12.2020 - 08.2021
Cashier
JOANN Fabrics and Crafts
08.2017 - 07.2019
Certifications - Medical Assisting
Miller Motte
High School Diploma -
Laney High School
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