Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briana Brown

Albany,GA

Summary

Detail-oriented Customer Service and Claims Professional with remote experience in resolving complex customer issues and ensuring compliance with policies. Expertise in de-escalation, problem-solving, and accurate documentation while managing high-volume caseloads. Delivers timely support to customers and internal partners through effective communication and adaptability.

Overview

7
7
years of professional experience

Work History

Claims Adjuster

UnitedHealthcare (UHC)
06.2024 - 01.2026
  • Reviewed and resolved complex customer claims while ensuring accuracy, compliance, and timely processing.
  • Communicated with customers, healthcare providers, and internal teams to gather documentation and resolve account-related concerns.
  • Investigated discrepancies, researched claim issues, and documented resolutions using multiple computer systems.
  • Managed a high volume caseload while maintaining professionalism, accuracy, and customer satisfaction in a remote environment.

Claims Consultant

Progressive Insurance
05.2021 - 02.2024
  • Evaluated customer claims for accuracy, validity, and compliance with company policies and procedures.
  • Assisted customers with claim questions, documentation needs, and issue resolution in a fast paced remote environment.
  • Used multiple systems to research customer information, update records, and support timely claim decisions.
  • Handled sensitive customer concerns with professionalism, active listening, and strong problem solving skills.

Sales Associate

The UPS Store
01.2019 - 03.2021
  • Managed daily sales operations, enhancing customer service and ensuring high satisfaction levels.
  • Developed promotional displays to enhance product visibility and drive sales.
  • Implemented inventory management practices, optimizing stock levels to minimize waste.
  • Developed promotional displays, increasing product visibility and driving sales growth.

Education

Certificate - Early Childhood Education

Albany Technical College
Albany
2014

High School Diploma -

Monroe Comprehensive High School
Albany
2014

Skills

  • Customer Service Contact Center Support Claims Processing Account Research Conflict Resolution De-escalation Policy Compliance Documentation Review Multi-System Navigation CRM Systems Microsoft Office Google Workspace Time Management Caseload Management Active Listening Written and Verbal Communication Problem Solving Remote Work Claims Evaluation Claims processing Team collaboration Data entry Best practices implementation

Timeline

Claims Adjuster

UnitedHealthcare (UHC)
06.2024 - 01.2026

Claims Consultant

Progressive Insurance
05.2021 - 02.2024

Sales Associate

The UPS Store
01.2019 - 03.2021

High School Diploma -

Monroe Comprehensive High School

Certificate - Early Childhood Education

Albany Technical College
Briana Brown