Briana Butler
Atlanta
Summary
Healthcare professional with robust background in patient access services, delivering efficient and compassionate support. Known for fostering collaborative environment and achieving consistent results. Expertise in patient registration, insurance verification, and problem-solving, with reliable and adaptable approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ED Patient Access Specialist II
WellStar North Fulton
Roswell, GA
08.2023 - 05.2026
- Mentored new hires and shared best practices, contributing to team-wide improvements.
- Resolved billing discrepancies, increasing revenue collection by 20%.
- Received recognition for top-tier registration accuracy (98%) and patient satisfaction.
- Collaborated with cross-functional teams to improve workflow efficiency and service delivery.
- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Streamlined appointment scheduling system, enhancing patient flow and minimizing wait times.
Front End Associate
Walmart
Carrollton, GA
11.2022 - 01.2023
- Monitored front-end transactions and customer flow to minimize, shrink, and improve checkout experience.
- Stepped into leadership responsibilities by supporting customer issues and training temporary staff during peak times.
- Assisted customers complete purchases, locate items, and join reward programs.
- Ensured merchandise displays were maintained to corporate standards.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Paint Associate
Lowes
03.2022 - 08.2022
- Delivered over 100+ customized paint orders by interpreting customer needs and color matching precisely.
- Offered expert guidance on tools, products, and preparation techniques to assist in customer project success.
Team Member
NGA Staffing
10.2021 - 01.2022
- Trained and supported onboarding of new team members, improving ramp-up time and productivity.
- Developed strong cooperative relationships with coworkers and managers.
- Met and exceeded assembly targets with minimal supervision.
- Took initiative on quality assurance, inspecting parts and preventing product defects.
- Completed durable assemblies and subassemblies with hand and power tools.
Front Desk Receptionist
Wilson's Wellness Clinic
Stone Mountain, GA
03.2020 - 08.2020
- Greeted and registered patients professionally, creating a welcoming and efficient front desk experience.
- Coordinated over 20 appointments a day schedules, verified information, and maintained up-to-date client records.
- Managed inventory of supplies, submitted orders, and ensured consistent stock availability.
- Maintained confidentiality and security of patient data in compliance with HIPAA regulations.
- Answered multi-line phone system, directed calls accurately, and resolved inquiries with professionalism.
Cashier
Popeye's Louisiana Chicken
11.2017 - 08.2019
- Delivered friendly and efficient service, contributing to repeat customer business.
- Operated POS systems accurately, managing cash, credit, and check transactions with minimal errors.
- Assisted in opening/ closing procedures and reconciled registers to ensure financial accuracy.
- Maintained cleanliness and restocked supplies to support team readiness.
- Adapted to fast paced environment and collaborated with team to meet customer service goals.
Education
Bachelor of Science - Health Information Management
Westerns Governors University
Mill Creek, PA05.2027
Bachelor of Science - Criminology
University of West Georgia
Carrollton, GA05.2023
Skills
- EMR systems
- Insurance verification and billing
- HIPAA compliance
- Microsoft Office Suite
- Healthcare revenue cycle management
- Detail-oriented documentation
- Critical thinking and problem solving
- Medical terminology expertise
- Co-payment collection
- Multitasking and organization
- Registration and admissions
- Data entry
- Medical terminology
Certification
Certified Revenue Cycle Representative, HMFA, 10/23, 06/26
Timeline
ED Patient Access Specialist II
WellStar North Fulton
08.2023 - 05.2026
Front End Associate
Walmart
11.2022 - 01.2023
Paint Associate
Lowes
03.2022 - 08.2022
Team Member
NGA Staffing
10.2021 - 01.2022
Front Desk Receptionist
Wilson's Wellness Clinic
03.2020 - 08.2020
Cashier
Popeye's Louisiana Chicken
11.2017 - 08.2019
Bachelor of Science - Health Information Management
Westerns Governors University
Bachelor of Science - Criminology
University of West Georgia
LEADERSHIP EXPERIENCE
Patient Access Specialist 2, Well Star Health Systems, 08/23, Mentored and trained new hires, contributing to faster onboarding and team performance through hands-on support and shared best practices., Proactively maintained department readiness by replenishing critical supplies and stepping in where others hesitated, ensuring smooth day-to-day operations., Resolved patient concerns and escalated complaints, effectively de-escalating situations and maintaining patient satisfaction in the absence of formal leadership., Collaborated cross-departmentally to guide patients beyond initial touchpoints, ensuring continuity of care and reducing confusion or delays., Developed tip sheets and process guides for new systems and workflows, becoming a go-to resource for peers and improving department efficiency., Recognized as a dependable internal resource due to broad knowledge of procedures, policies, and cross-functional operations., Volunteered to cover open shifts, supporting scheduling stability and ensuring team coverage during staffing gaps., Assisted leadership in resolving chart discrepancies, helping reduce billing errors and improving revenue cycle accuracy., Introduced workflow improvements, suggesting and implementing ideas that streamlined operations and enhanced patient flow., Demonstrated a commitment to top-tier patient care, frequently going above and beyond to uphold service quality and satisfaction standards.