Briana Cain
Atlanta
Overview
11
11
years of professional experience
Work History
Dispatcher
World Of Coca Cola
Atlanta Ga
08.2023 - Current
- Schedule and assign tasks to employees or vehicles as needed.
- Answered phone calls and responded to customer emails.
- Reported any incidents immediately to local law enforcement.
- Recorded time, date and location of incidents.
- Enhanced security by monitoring and operating multiple CCTV cameras in a professional setting.
Dispatcher
Morehouse Police Department
Atlanta Ga
03.2021 - 08.2023
- Answered 911 calls from the general public and emergency personnel.
- Took emergency calls from university students and personnel.
- Kept call records and documents regarding emergency calls and response.
Security Officer
SecurAmerica, LLC
Atlanta Ga
06.2017 - 01.2021
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to
- Respond to emergency calls.
Hospital Security Guard
Allied Barton
Atlanta Ga
02.2014 - 06.2017
- Monitored premises to ensure safety and security of patients, staff, and visitors.
- Ensured proper functioning of all security equipment including metal detectors, intercoms, radios, panic buttons by conducting regular checks.
- Responded quickly to emergency situations to assess and deflect issues.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Education
High School Diploma -
Maynard H.Jackson High School
Atlanta, GASkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Updating logs
- Closing tickets
- Incident reporting
- Emergency protocols
- Organizational skills
- Microsoft office
- Teamwork and collaboration
Timeline
Dispatcher
World Of Coca Cola
08.2023 - Current
Dispatcher
Morehouse Police Department
03.2021 - 08.2023
Security Officer
SecurAmerica, LLC
06.2017 - 01.2021
Hospital Security Guard
Allied Barton
02.2014 - 06.2017
High School Diploma -
Maynard H.Jackson High School