Briana Crane
Morrow
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
Clarksville
05.2024 - 02.2025
- Managed cash register and processed transactions with accuracy and integrity.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Front Desk Receptionist/ Housekeeper
Tru By Hilton
Clarksville
10.2022 - 04.2024
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Greeted customers warmly and made them feel welcome.
- Responded to inquiries and room requests made online, by phone, and via email.
Manager
Dunkin' Donuts
Clarksville
01.2020 - 11.2022
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Delegated work to staff, setting priorities and goals.
- Enhanced customer satisfaction through the development of a customer service excellence program.
Shift Leader
Church's Chicken
Clarksville
09.2017 - 12.2019
- Conducted regular team meetings to communicate targets, updates, and gather feedback.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
Education
Bachelor of Arts - Early Childhood Education
Western Governors University
Salt Lake City, UT09-2026
Skills
- Customer service
- Child development
- Food safety practices
- Hospitality and professionalism
- Sales expertise
- Cash handling
Timeline
Barista
Starbucks
05.2024 - 02.2025
Front Desk Receptionist/ Housekeeper
Tru By Hilton
10.2022 - 04.2024
Manager
Dunkin' Donuts
01.2020 - 11.2022
Shift Leader
Church's Chicken
09.2017 - 12.2019
Bachelor of Arts - Early Childhood Education
Western Governors University
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