Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Briana Hayes

Warner Robins

Summary

Dynamic and compassionate professional with a proven track record at Phoenix Senior Living, excelling in patient care and vital signs monitoring. Skilled in customer service and problem-solving, I effectively resolved conflicts, enhancing client relationships and loyalty. Committed to delivering exceptional support while ensuring compliance with HIPAA standards.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Resident Care Associate

Phoenix Senior Living
03.2023 - Current
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Recognized and reported abnormalities or changes in patients' health status to Med Tech.
  • Remained alert to problems or health issues of clients and competently responded.
  • Monitored and assisted residents through individual service plans.

Customer Service Representative/Funding Specialist

Willis Towers Watson
08.2022 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Marketing Associate

Courageous Home Health Care
12.2018 - 01.2021
  • Boosted brand visibility by developing and executing targeted marketing campaigns.
  • Enhanced social media presence with creative content and effective targeting.
  • Coordinated successful trade shows and events, increasing brand exposure and generating new business leads.
  • Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.

Education

GED -

Central Georgia Technical College
Warner Robins, GA

Skills

  • Compassionate caregiving
  • People Oriented
  • Vital signs monitoring
  • Data Entry
  • Customer Service
  • Active Listening
  • Client Relationship Building
  • Reliable
  • HIPAA Compliance
  • Problem-Solving

Certification

CPR,

CNA,

Completed Training and In-service on Dementia Care

Timeline

Resident Care Associate

Phoenix Senior Living
03.2023 - Current

Customer Service Representative/Funding Specialist

Willis Towers Watson
08.2022 - 03.2023

Marketing Associate

Courageous Home Health Care
12.2018 - 01.2021

GED -

Central Georgia Technical College

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