Briana Hudson
Cumming
Summary
Focused customer relations professional skilled in customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
6
6
years of professional experience
Work History
Customer Relations Supervisor
Freckled Poppy Boutique
03.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving concerns in a timely manner.
- Streamlined customer service processes for improved response times and increased overall efficiency.
- Developed strong rapport with customers, fostering long-term relationships and repeat business.
- Collaborated with cross-functional teams to ensure seamless communication and optimal customer experience.
Inside Sales Account Executive
Equifax
01.2023 - 05.2023
- Provides cost-effective solutions to meet targeted account needs
- Monitors portfolio growth and identified key accounts to upsell
- Prospects and secures new business through telesales and relationship building Negotiates prices, terms of sales and service agreements
- Sets and achieves company defined sales goals.
Sales Development Specialist
Equifax
07.2021 - 01.2023
- Qualifies prospective customer inquiries to uncover business needs
- Responsible for customer acquisition
- Implements and follows up on various marketing campaigns via email and phone
- Schedules meetings for prospective clients
- Maintains 60% conversion rate for new prospects
- Won new business by articulating full value of company's capabilities to prospects.
- Develops advanced understanding of products and services to react to customer objections, competitive questions and other FAQs.
- Manages multiple email accounts
- Works independently with minimal supervision.
Customer Service Representative
Delta Dental Insurance Company
12.2020 - 06.2021
- Provided primary customer support to external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Identified, reported and documented system discrepancies
- Met and maintained production standards, counts and inquiry response turnaround
- Delivered excellent customer service, resulting in consistent 98% customer satisfaction rating.
Territory Development Executive
Saia LTL Freight
08.2018 - 05.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Closed new business and streamlined account transition to customer relations department.
- Developed short-term and long-term sales objectives and strategic plans to meet market needs.
- Conducted 80+ cold- calls per day to prospect external lead sources and advance sales process.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Created strategic and tactical sales initiatives for forward planning to meet key objectives.
Education
Bachelor of Arts - Journalism and Communications
Hampton University
Hampton, VA05.2012
Skills
- Detail-orientated
- Superior oral and written communications skills
- Proficient in:
- Windows, Mac OS, Microsoft Office, Microsoft Outlook
- Skilled in various social media platforms
- Strong multitasking and independent worker
- 15 years of experience in customer relations
- Delegation and Supervision
- Training and coaching
Timeline
Customer Relations Supervisor
Freckled Poppy Boutique
03.2023 - Current
Inside Sales Account Executive
Equifax
01.2023 - 05.2023
Sales Development Specialist
Equifax
07.2021 - 01.2023
Customer Service Representative
Delta Dental Insurance Company
12.2020 - 06.2021
Territory Development Executive
Saia LTL Freight
08.2018 - 05.2020
Bachelor of Arts - Journalism and Communications
Hampton University
Similar Profiles
Connor L. HaydenConnor L. Hayden
Warehouse Support/ Procurement Associate at Freckled Poppy Industrial WarehouseWarehouse Support/ Procurement Associate at Freckled Poppy Industrial Warehouse
Kennedy BullardKennedy Bullard
Store Manager at Poppy Gray BoutiqueStore Manager at Poppy Gray Boutique
Allyson DildayAllyson Dilday
Manager at Freckled FinchManager at Freckled Finch