Briana Leverette
Grovetown
Summary
Dedicated customer service professional with extensive knowledge of service delivery and a proven track record in multitasking. Committed to building and maintaining professional relationships to drive business results and increase profitability. Detail-oriented team player with strong organizational skills, capable of handling multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by consistently delivering quality service and unparalleled support. Proficient in customer service best practices and well-versed in related options to ensure optimal customer experiences.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Everise
09.2023 - 05.2024
- Answered constant flow of customer calls with minimal wait times
- Offering advice and assistance to customers, paying attention to special needs or wants
- Updated account information to maintain customer records
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
Health information technology/ Medical Assistant
PERFECT HEALTH URGENT CARE
04.2023 - 10.2023
- Documented vital signs and health history for patients in clinic and hospital environments
- Prepared and administered medications to alleviate patient symptoms
- Sanitized, restocked, and organized exam rooms and medical equipment
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
- Assisted with patients, supported physical, and emotional needs across multiple sites and locations
- Taught patients about medications, procedures, and care plan instructions
- Called and faxed pharmacies to submit prescriptions and refills
Medical Clinical Assistant
Perfect Health
07.2021 - 11.2021
- Front desk
- Greeting and checking patients in
- Patient Charting
- Subcutaneous injections
- Intramuscular injections
- Exceptional communication skills
- Patient assessment
- Phlebotomy skills
- Inputting Insurance
Cashier
Aafees
01.2014 - 01.2016
- Handling funds
- Cashing out
Education
IT Support Speciality -
Miller-Motte College
Augusta, GA05.2025
Associate's degree - Health Information Technology
Miller-Motte College
Augusta, GA10.2023
Certificate - Medical Assistance
Miller-Motte College
Augusta, GA04.2023
Certified - phlebotomist
Tender Care Phlebotomy School
Augusta, GA09.2021
High school diploma -
Penn Foster High School
03.2019
Skills
- Medical terminology
- Infection control
- Patient Care
- Medical records
- Vital signs
- Specimen collection / processing
- Medical coding
- Medical office experience
- Insurance verification
- Quality control
- Customer Service
- Microsoft Office
- People Person
- Venipuncture
Timeline
Customer Service Representative
Everise
09.2023 - 05.2024
Health information technology/ Medical Assistant
PERFECT HEALTH URGENT CARE
04.2023 - 10.2023
Medical Clinical Assistant
Perfect Health
07.2021 - 11.2021
Cashier
Aafees
01.2014 - 01.2016
Certified - phlebotomist
Tender Care Phlebotomy School
High school diploma -
Penn Foster High School
IT Support Speciality -
Miller-Motte College
Associate's degree - Health Information Technology
Miller-Motte College
Certificate - Medical Assistance
Miller-Motte College
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