Briana McIntosh
Lawrenceville
Summary
Compassionate professional with a background in education and childcare/medical administration, known for high productivity and efficient task completion. Holds a CDA license and CPR/First Aid certification, specializes in curriculum development, staff training, and regulatory compliance to ensure optimal learning environments. Excel in communication, problem-solving, and leadership, leveraging these skills to foster collaborative and supportive settings for both children and educators. Adaptable professional and results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems, and deliver high-impact solutions in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Childcare Site Director/ Dual Director
Georgia After School Programs
Lawrenceville
08.2022 - Current
- Created lesson plans that were age-appropriate for each group of children under care.
- Organized special events such as field trips or holiday celebrations for children at the center.
- Scheduled activities for children in accordance with state licensing requirements.
- Provided guidance to teachers on how to deal with behavioral issues among young children.
- Facilitated communication between teachers about curriculum changes or updates.
- Oversaw daily activities and programs to educate and socialize participants.
- Determined allocations of funds for staff, equipment and authorized purchases.
- Monitored compliance with state, federal and company regulations, standards and requirements.
- Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
- Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
- Monitored budgets related to staffing costs, supplies expenses, program fees.
- Recruited, trained and evaluated staff and recommended personnel actions for programs and services.
- Launched marketing campaigns and events to attract community members and increase enrollment.
- Hired, mentored and monitored qualified childcare staff.
- Monitored student progress and assisted students and teachers with redirecting behaviors and resolving problems.
- Implemented new educational materials or equipment into classrooms as needed.
- Developed multilingual and multicultural staff and curriculum to serve families from diverse backgrounds.
- Reviewed and evaluated programs for compliance with state, local and federal regulations.
- Maintained accurate records of attendance, meals served, medical records, incident reports.
- Developed and implemented policies and procedures for the center to ensure safety and quality standards are met.
- Provided guidance, support, and training to teachers on classroom management strategies, curriculum development, and teaching methods.
- Trained, managed and motivated employees to promote professional skill development.
- Assisted in recruiting qualified personnel to work at the childcare center as needed.
- Managed school's social media accounts to promote positive image to area families.
- Handled customer service inquiries from parents regarding their children's needs or experiences at the center.
- Created and updated records to document employee and participant information.
- Ensured all necessary paperwork is completed accurately and submitted in a timely manner.
- Managed daily operations of the childcare center, including overseeing staff and ensuring compliance with applicable laws and regulations.
- Communicated with parents and fostered strong professional relationships.
- Kept up-to-date on changing regulations related to running a childcare center.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
- Collaborated with other childcare centers in the area to promote best practices among early childhood educators.
- Conducted regular inspections of the facility to ensure it meets safety standards set by local authorities.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- I obtained a CDA license.
- Managed and fostered relationships with partnering elementary school staff to ensure an optimal environment.
Administrative Assistant
KFR Events LLC.
Lilburn
06.2011 - Current
- Scheduled appointments between clients and customers and internal staff members.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Greeted visitors and provided general information about the company.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Proofread content for typo-free emails and documentation.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Facilitated communication between different departments within the organization.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Conducted research on various topics as requested by management.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Handled confidential documents in an organized fashion according to established protocol.
- Responded to customer issues to provide immediate resolution and improve retention.
- Operated equipment and machinery according to safety guidelines.
- Achieved cost-savings by developing functional solutions to problems.
- Supervised catering teams including waitstaff and hostesses.
- Managed contracts and prepared paperwork for special events, including inventory logs, invoicing, spreadsheets, employee schedules, and more.
Administrative Assistant
Healthy minds Psychology
Tucker
10.2023 - 04.2024
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organizes psychological testing slots via electronic recordkeeping, confirming all appointment notes.
- Developed and maintained filing systems for confidential documents and records.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Scheduled appointments between clients and customers and internal staff members.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Composed, edited and typed complex memos and reports with job-related software.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Greeted visitors and provided general information about the company.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Proofread content for typo-free emails and documentation.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Managed database systems containing customer contact information.
- Drove customer feedback to deliver information to management for corrective action.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Handled confidential documents in an organized fashion according to established protocol.
- Responded to customer issues to provide immediate resolution and improve retention.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Processed invoices for payment using accounting software applications.
- Coordinated psychological testing requests based on service availability.
- Collected deductible and co-pays.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service
- Compiled data from various sources into organized reports for review by management team.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Gymnastics Coach/Summer Camp Counselor
Bio Gymnastics
Cumming
10.2013 - 08.2014
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Helped plan special events such as field trips, picnics, and BBQs.
- Supervised swimming and water safety activities, emphasizing fun and safety in aquatic environments.
- Completed and maintained time and attendance forms and inventory lists.
- Conducted safety checks on all equipment used by campers.
- Managed disciplinary issues according to established policies and procedures.
- Provided first aid when needed in accordance with established procedures.
- Directed aquatics, gymnastics, or performing arts.
- Administered first aid and responded to medical emergencies, ensuring the well-being of all campers.
- Collaborated with other counselors to create fun learning experiences for campers.
- Maintained detailed records of camper progress and incidents, ensuring transparent communication with parents.
- Kept children hydrated and applied sunscreen before activities to prevent sun and heat-related issues.
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
- Encouraged positive behavior among campers through role modeling and reinforcement techniques.
- Conducted daily practice sessions focusing on strength, flexibility, and technique improvement.
- Instructed athletes on proper techniques, safety measures and rules of the sport.
- Monitored safety of training, individual exercises, and equipment usage to avoid sports injuries and damage to facility.
- Conducted regular evaluations to assess student progress, identify areas for improvement and adjust training plans accordingly.
- Collaborated with other coaches to develop effective strategies for upcoming competitions.
- Developed exercise regimens targeting individual athlete needs.
- Ran drills and fitness circuits to improve athletes' coordination and skills.
Daycare Teacher's Assistant
Precious Little Ones childcare
Stone Mountain
06.2009 - 05.2011
- Supervised children aged 3-14, ensuring a safe and nurturing environment.
- Enhanced student learning by teaching foundational skills in letter, number and color recognition.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Tutored and mentored school children to provide additional learning opportunities.
- Modeled good behaviors for students and maintained classroom discipline.
- Kept class space organized, clean and learning-focused for optimal student development.
- Responded quickly to any unexpected situations such as injuries or behavioral issues.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Kept inventory of toys and supplies organized and well-stocked to meet needs of children under care.
- Read stories to children and taught painting, drawing, and crafts.
- Recorded child behavior, food, and medication information for supervisors.
- Assisted children with hygiene tasks, including handwashing and bathroom breaks.
- Encouraged students to interact positively and calmly solve disputes.
- Attended to lunch periods to help children open food packages and monitor activities
- Prepared and served nutritious meals and snacks in accordance with dietary guidelines.
- Managed crafts and other hands-on activities to engage kids and promote development.
- Balanced schedules to promote optimal rest, play and educational periods.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
Education
Certificate - Certified Clinical Medical Assistant
Atlanta Career Institute
Norcross, GA12-2019
High School Diploma -
Chattahoochee High School
Alpharetta, GA05-2015
Some College (No Degree) - Nursing/Science
Lanier Technical College
Forsyth, GASkills
- CDA license
- CPR/First Aid certified
- CCMA training
- Leadership Training
- Case competitions
- power point presentation for suggested future innovated plans presented to McDonalds board and other competing teams
- Lesson planning
- Regulatory compliance
- Program management
- Budget management
- Staff training
- Community outreach
- Conflict resolution
- Effective communication
- Child development
- Behavior management
- Customer service
- Collaboration skills
- Data management
- Curriculum planning
- Team building
- Parent communication
- Child assessment
- Special needs care
- Staff hiring
- Fostering positive environment
- Safety regulations compliance
- Parental engagement
- Marketing and communications
- Staff management
- Program assessment
- Cost-effective programming
- Administrative functions
- Problem-solving abilities
- Active listening
- Time management abilities
- Analytical thinking
- Self motivation
- Emotional intelligence
- Policy implementation
- Staff recruiting
- Performance evaluation
- Teamwork and collaboration
- Toileting and feeding
- First aid certification
- Sensory activities planning
- Documentation and recordkeeping
- Health and safety regulations
- Multitasking
- Early childhood education
- Activity planning
- Reliability
- Progress reporting
Accomplishments
Attended JR. National Leadership Conference in Washington D.C. as a GA state representative. • Represented Stevenson Middle School as the 6th grade representative for Gwinnett middle Schools. • Attended leadership conference (state to state). • Met with delegates and congress. Participated in the JR National Leadership Conference held in Atlanta and Washington D.C.• Attended leadership development classes. • Ambassador for Ivy Preparatory Academy. Hosted and led school tours. Toured school board superintendent, Mrs. Kathy Cox. • Visited the State Capital while representing Atlanta charter schools. Met with Governor Sunny Perdue to discuss the needs for charter schools in GA • FBLA Member at Ivy Preparatory Academy Norcross Campus. Participated in college tours, competitions, leadership conferences and more. • Runner up for President - National Black MBA Association Atlanta Chapter.
Certification
- CDA license
- CPR/First aid certificate
References
References available upon request.
Timeline
Administrative Assistant
Healthy minds Psychology
10.2023 - 04.2024
Childcare Site Director/ Dual Director
Georgia After School Programs
08.2022 - Current
Gymnastics Coach/Summer Camp Counselor
Bio Gymnastics
10.2013 - 08.2014
Administrative Assistant
KFR Events LLC.
06.2011 - Current
Daycare Teacher's Assistant
Precious Little Ones childcare
06.2009 - 05.2011
Certificate - Certified Clinical Medical Assistant
Atlanta Career Institute
High School Diploma -
Chattahoochee High School
Some College (No Degree) - Nursing/Science
Lanier Technical College
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