BRIANA TATE-LOCKETT
McDonough
Summary
Results-driven Accounts Receivable and Collections professional with over seven years of experience managing high-volume delinquent portfolios and achieving consistent payment recovery. Skilled in handling 200 to 300 accounts daily, negotiating payment solutions, resolving escalations, and ensuring regulatory compliance. Recognized for supporting large-scale account reviews, contributing to audit readiness with zero findings, and identifying process improvements to enhance efficiency. Strong communicator with a proven record of delivering results while maintaining positive customer relationships.
Overview
10
10
years of professional experience
Work History
Digital Communication
American Credit Acceptance
Forest Park, GA
10.2023 - Current
- Manage 200–300 accounts receivable daily, negotiating repayment plans and resolving delinquent accounts.
- Ensure accurate documentation and compliance with company policies and financial regulations.
- Monitor account statuses and perform follow-ups to support timely collections.
- Communicate professionally to resolve escalations and maintain customer satisfaction.
Continuous Improvement Specialist
American Credit Acceptance
Forest Park, GA
09.2024 - 10.2025
- Led process improvement initiatives to enhance operational efficiency and ensure regulatory compliance.
- Coordinated cross-functional teams (Legal, Compliance, Quality, Operations) through 10+ regulatory audits with zero findings.
- Conducted large-scale account reviews (5,000+accounts), ensuring accuracy, compliance, and timely reporting.
Servicing Specialist 3
American Credit Acceptance
Forest Park, GA
02.2019 - 09.2024
- Managed high-volume inbound/outbound calls related to account balances, collections, and resolutions.
- Reviewed and updated account records, ensuring accuracy and compliance.
- Assisted with claims processing, settlements, and account adjustments.
- Handled escalated customer concerns and provided timely resolutions.
- Maintained strict confidentiality of financial and personal information.
Team Lead
Five Guys
McDonough, GA
01.2016 - 01.2019
- Supervised daily operations and staff (4–8 employees), ensuring adequate coverage and efficient workflow.
- Created schedules and managed shift assignments to meet business needs.
- Monitored employee performance and provided coaching and support.
- Resolved customer concerns and ensured high-quality service standards.
Education
High School Diploma -
Stockbridge High School
Bachelor of Science - Business
University of Phoenix
11-2026
Associate of Science - Business
University of Phoenix
12-2025
Leadership Institute Program - Certified Leader
American Credit Acceptance
01-2023
Skills
- Accounts Receivable Management: Collections, Payment Processing, Account Reconciliation, Aging Reports
- Financial Systems: ERP Systems, Data Management, Financial Record Keeping, Account Analysis
- Compliance & Auditing: Regulatory Adherence, Quality Assurance, Audit Support, Documentation Standards
- Leadership & Operations: Team Supervision, Performance Monitoring, Workflow Optimization, Staff Scheduling
- Process Improvement: Cross-functional Coordination, Efficiency Enhancement, Gap Analysis
- Customer Relations: Escalation Handling, Conflict Resolution, Professional Communication
- Technical Proficiencies: Computer Systems, Data Analysis, Reporting, Multi-tasking
AWARDS
Employee of the Month (Sept 2021, Nov 2024), Guiding Principal All-Star Award (Q2 2025)
Timeline
Continuous Improvement Specialist
American Credit Acceptance
09.2024 - 10.2025
Digital Communication
American Credit Acceptance
10.2023 - Current
Servicing Specialist 3
American Credit Acceptance
02.2019 - 09.2024
Team Lead
Five Guys
01.2016 - 01.2019
Bachelor of Science - Business
University of Phoenix
Associate of Science - Business
University of Phoenix
Leadership Institute Program - Certified Leader
American Credit Acceptance
High School Diploma -
Stockbridge High School