Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briana Tucker

Columbus

Summary

Energetic individual dedicated to providing customer/ client satisfaction. Possesses over six years of experience in the customer service field. Delivers exceptional customer service to clients / customers. Builds relationships with clients. Wishes to work in the customer service or social /human services field.

Overview

9
9
years of professional experience

Work History

211 referral specialist

United Way
07.2023 - Current
  • .Answer inbound calls
  • Create Excel Spreadsheets
  • Create Excel Pivot tables
  • Build rapport with clients
  • Communicate with clients via chat/email
  • Provide helpful resources to clients
  • Perform Follow-up calls to the client
  • Schedule Follow-up Calls to clients


Career Center Specialist

Goodwill of the Southern Rivers
02.2022 - Current
  • Aid clients in their job search
  • Encourage client success
  • Facilitate informational workshops
  • Perform outreach calls
  • Perform a weekly 5s safety walkthrough
  • Proctor exams
  • Teach Job readiness courses
  • Create Excel Spreadsheets
  • Create Excel Pivot tables
  • Follow OSHA safety guidelines

Customer Care Specialist

Anthem
07.2021 - 02.2022
  • . Received inbound calls from customers
  • . Quoted customer's benefits
  • . Provided claim status
  • . De-escalated hostile scenarios
  • . Collected premium payments

Customer Care Representative

Anthem
11.2019 - 07.2021
  • . Received inbound calls from customers
  • . Quoted customer's benefits
  • . Provided claim status
  • . De-escalated hostile customers
  • . Explained health coverage
  • . Determined if pre-certification is needed

Student Assistant

Columbus State University School of Nursing
08.2018 - 08.2019
  • . Provided assistance to administrative assistant
  • . Printed,copied, and faxed documents
  • . Escorted guest into the building
  • . Provided assistance at school events

Assistant Teacher

Childcare Network
04.2018 - 08.2018
  • . Assisted lead teacher with facilitating
  • . Created lesson plans
  • . Helped potty train toddlers

Student Assistant

Columbus State University Schwob Library
09.2016 - 04.2018
  • .Checked materials out to patrons
  • . Collected library fines
  • . Provided patrons with computer assistance
  • .Performed shelf reading of library books

Front Desk Clerk

Country Inn and Suites
04.2016 - 09.2016
  • . Checked guest in and out the hotel system
  • . Collected payment from guest
  • . Greeted guest as they enter and leave hotel
  • . Maintained cleanliness of hotel lobby
  • . Resolved guest complaints

Education

Bachelor of Science - Criminal Justice

Columbus State University
12.2020

MBA -

Western Governors University
Salt Lake City, UT

Skills

  • Microsoft Word
  • Microsoft Powerpoint
  • Microsoft Excel
  • Provides excellent customer service
  • Possesses great communication skills
  • Delivers detail-oriented work
  • Facilitating workshops/classes
  • Active listening skills
  • De-escalation skills
  • Organization skills
  • Hospitality
  • Guest services
  • Night audit
  • Organizational skills
  • Guest relations

Timeline

211 referral specialist

United Way
07.2023 - Current

Career Center Specialist

Goodwill of the Southern Rivers
02.2022 - Current

Customer Care Specialist

Anthem
07.2021 - 02.2022

Customer Care Representative

Anthem
11.2019 - 07.2021

Student Assistant

Columbus State University School of Nursing
08.2018 - 08.2019

Assistant Teacher

Childcare Network
04.2018 - 08.2018

Student Assistant

Columbus State University Schwob Library
09.2016 - 04.2018

Front Desk Clerk

Country Inn and Suites
04.2016 - 09.2016

Bachelor of Science - Criminal Justice

Columbus State University

MBA -

Western Governors University

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Briana Tucker