Briana Turner
Decatur
Summary
Dynamic professional with extensive experience in banking operations and fraud prevention. Skilled in delivering exceptional customer service and fostering team collaboration. Ready to leverage analytical strengths to identify risks and improve fraud prevention strategies.
Overview
12
12
years of professional experience
Work History
Fraud Specialist
Wells Fargo & Company
Hapeville, GA
11.2016 - 09.2017
- Analyzed fraud detection patterns to identify potential risks and suspicious activities.
- Assisted in investigating fraudulent transactions to ensure compliance with company policies.
- Monitored daily transaction reports for anomalies, escalating issues as necessary.
- Collaborated with team members to refine fraud prevention strategies and improve operational efficiency.
Lead Teller
Wells Fargo & Company
Decatur, GA
06.2005 - 11.2016
- Supervised daily operations, ensuring compliance with banking regulations and company policies.
- Led team in delivering exceptional customer service, enhancing client satisfaction and loyalty.
- Trained and mentored new tellers, fostering a knowledgeable and efficient workforce.
- Streamlined cash handling processes, reducing discrepancies and improving transaction accuracy.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
Education
Associate of Science - Health Information Technology
Miller-Motte Technical College
NC06-2025
Skills
- Fraud prevention
- Anti-fraud systems
- Cybersecurity awareness
- Transaction monitoring
- Positive attitude
- Customer service
- Problem-solving
- Attention to detail
- Team collaboration and leadership
Timeline
Fraud Specialist
Wells Fargo & Company
11.2016 - 09.2017
Lead Teller
Wells Fargo & Company
06.2005 - 11.2016
Associate of Science - Health Information Technology
Miller-Motte Technical College