Briana Vaughn
ATLANTA
Summary
Polished and personable customer service professional with extensive experience in high-level client interaction, scheduling coordination, and front-facing roles in fast-paced environments. Known for professionalism, attention to detail, and creating welcoming experiences. Seeking a Front Desk, Concierge, or Leasing role where strong communication and organizational skills contribute to exceptional service delivery.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Artist Development Coach / Session Coordinator
The VAWNN Xperience
Atlanta
03.2025 - Current
- Scheduled and managed client bookings
- Conducted intake consultations and follow-ups
- Maintained organized client records and session documentation
- Processed payments and handled client communication• Provided high-level customer service in both virtual and in-person settings
Professional Vocalist & Touring Background Singer
Luvnmusiq Touring
Smyrna
08.2022 - Current
- Represented major touring artist in high-level professional environment
- Managed complex travel schedules and performance timelines
- Interacted with venue management, production teams, and VIP clients
- Maintained professionalism in fast-paced, high-pressure environments
- Assisted in coordination of rehearsals, logistics, and communication
Front Desk Receptionist
Aloft Hotel
Atlanta
03.2023 - 02.2024
• Delivered exceptional guest service in a fast-paced hospitality environment
• Managed front desk operations including check-in/check-out procedures
• Handled multi-line phone systems and guest inquiries professionally
• Resolved guest concerns quickly and efficiently to ensure satisfaction
• Coordinated with housekeeping and maintenance teams to maintain service standards
• Processed payments and maintained accurate reservation records
• Assisted with scheduling and daily administrative tasks
Education
Bachelor of Arts - Interdisciplinary Studies
Virginia Commonwealth University
Richmond, Virginia, VA 08.2015 - 12.2019
Skills
Front Desk Operations
Customer Service & Guest Experience
Calendar & Schedule Management
Multi-Line Phone Handling
Administrative Support
Conflict Resolution
Professional Communication
Microsoft Office / Google Workspace
Appointment Coordination
High-Pressure Environment Experience
Timeline
Artist Development Coach / Session Coordinator
The VAWNN Xperience
03.2025 - Current
Front Desk Receptionist
Aloft Hotel
03.2023 - 02.2024
Professional Vocalist & Touring Background Singer
Luvnmusiq Touring
08.2022 - Current
Bachelor of Arts - Interdisciplinary Studies
Virginia Commonwealth University
08.2015 - 12.2019