Brianna Curry

• Conduct detailed social media investigations to identify potential fraud indicators and suspicious activities related to insurance claims.
• Draft and submit Suspicious Activity Reports (SARs) and Claim History Reports, ensuring accuracy, clarity, and regulatory compliance.
• Prepare comprehensive summaries of background checks and investigative findings, synthesizing information from various secure databases and public records.
• Analyze digital files and claim data to identify patterns, trends, and potential anomalies suggesting fraudulent behavior or non-compliance.
• Utilize internal and third-party databases to conduct in-depth research and retrieve pertinent records to support ongoing investigations.
• Communicate findings and collaborate with law enforcement or external vendors when necessary, ensuring effective case resolution and risk mitigation.
• Maintain organized records of case notes, reports, and investigative steps in department databases for auditing and future reference.
• Prepare visual reports, including flowcharts and data visualizations, to present investigative results and support decision-making processes.
• Stay informed on regulatory updates and industry best practices to ensure compliance in claims investigation procedures.
• Proactively review claim histories and social footprints to detect emerging threats or repeat offenders, contributing to enterprise fraud prevention strategies.

-Investigated and resolved fraudulent-related issues, leveraging data to identify patterns and trends.

- Managed critical and high-risk situations appropriately and with urgency.

- Reviewed technical documents to assist insured and agents with coverage questions.

- Posted payments to accounts and maintained records, identifying discrepancies with billing history and premium amount changes.

- Adhered to company guidelines and maintained strict confidentiality with all personal data.

- Conducted annual reviews of existing policies to update information and pre-renewal direction.

-Adhere to company guidelines maintained strict confidentiality with all personal data and verification of release of information.

-Review and create evidence of insurance certificates to ensure accuracy of coordinating policy coverage for requesting third parties

- Processed documentation and data entry for business licenses, background check requests, and open records requests.

- Interacted with customers to coordinate and resolve concerns, including incident reports, accident reports, and protective order requests.

- Reviewed accident reports and criminal warrant requests to ensure all required information was included for processing.

- Conducted monthly warrant validation ensuring accuracy and updated information for active or dismissed warrants.

- Processed payments for background checks and issued receipts, assisting with financial records and ensuring no discrepancies in daily transactions.

- Review submitted accident reports and criminal warrant request to ensure all required information is included for processing into national database including GCIC, NCIC and court databases.

- Interact with customers for various reasons to coordinate and resolve concerns including incident reports, accident reports, and protective order request.

-Conducted monthly warrant validation ensuring accuracy and updated information for active warrants or dismissed warrants

- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.

- Actively listened and questioned callers to determine the nature of problems and locations, dispatching the correct personnel for assistance.

- Operated telephone and radio equipment to receive over 100 daily requests and reports from police officers, medical dispatch, and firefighting crews.

- Used critical thinking to break down problems, evaluate solutions, and make efficient decisions.

- Fulfilled officer requests to investigate potential criminal hit checks via vehicle ID numbers, gun serials, and driver IDs.

- Entered correspondence into telecommunications systems to ensure accurate information for responding crews on scene