Brianna De La Rosa
Atlanta
Summary
Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Overview
8
8
years of professional experience
Work History
Host
Elite Hookah Lounge
Atlanta
05.2024 - Current
- Welcomed guests and efficiently managed seating arrangements to optimize flow.
- Facilitated smooth communication between guests and service teams during busy shifts.
- Monitored lobby area to ensure cleanliness and a welcoming atmosphere.
- Trained new hosts on service protocols and customer interaction techniques.
- Collaborated with management to improve reservation processes and reduce wait times.
- Took reservations over phone and in person.
Team Member
Chick Fil A Hammond Drive
Sandy Springs
04.2018 - Current
- Collaborated with team to ensure seamless service during peak hours, enhancing customer satisfaction.
- Executed cleaning and sanitization protocols to ensure compliance with health and safety regulations.
- Ensured adherence to company policies and procedures, fostering a positive work environment.
- Resolved customer complaints with professionalism, leading to improved customer retention.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Kids Academy Team Member
Lifetime Athletic Club
Sandy Springs
05.2022 - 01.2023
- Supervised playtime activities to ensure safety and adherence to guidelines.
- Coordinated administrative tasks to streamline daily operations within the academy.
- Collaborated with team members to create a positive learning environment.
- Conducted regular safety checks to maintain a secure environment for children.
- Developed age-appropriate learning materials to support diverse educational needs.
Education
Some College (No Degree) - Nursing
Georgia Gwinnett College
Lawrenceville, GASkills
- Customer service
- Team collaboration
- Time management
- Conflict resolution
- Adaptable to change
- Detail-oriented
- Bilingual English and Spanish
Timeline
Host
Elite Hookah Lounge
05.2024 - Current
Kids Academy Team Member
Lifetime Athletic Club
05.2022 - 01.2023
Team Member
Chick Fil A Hammond Drive
04.2018 - Current
Some College (No Degree) - Nursing
Georgia Gwinnett College