Brianna Reid
Greensboro
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Experienced engagement professional prepared to excel in this role. Strong track record in fostering effective collaboration, driving client satisfaction, and meeting strategic goals. Expertise in communication, relationship-building, and adapting to changing needs. Reliable team player focused on achieving impactful results and enhancing overall engagement.
Overview
7
7
years of professional experience
Work History
Engagement Specialist
Carenet
08.2024 - Current
- Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
- Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
- Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
Resolution Specialist
Walmart Inc.
07.2023 - 04.2024
- Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
- Implemented effective communication skills to deescalate high-tension situations, fostering positive relationships between customers and the company.
- Utilized advanced problem-solving abilities to identify creative solutions for atypical client concerns.
- Exceeded performance targets consistently by prioritizing workload effectively and managing time efficiently during periods of high call volume or complex caseloads.
Resolution Coordinator
Walmart Inc.
12.2022 - 07.2023
- Served as a subject matter expert in dispute resolution, providing guidance and training to new hires on best practices.
- Developed detailed reports on case resolutions that contributed to continuous improvement initiatives within the organization.
- Achieved high levels of client satisfaction through empathetic listening skills and effective communication strategies during difficult conversations.
- Reduced case resolution time by streamlining the complaint handling process and utilizing conflict resolution skills.
Sales Representative
TruGreen (Temp Position)
02.2022 - 08.2022
- Conducted market research to identify new opportunities for product offerings.
- Negotiated contracts to secure favorable terms for both company and clients.
- Increased customer engagement by implementing personalized follow-up strategies.
- Developed strong client relationships for long-term loyalty and repeat business.
Customer Service Sales Representative
InfoCision (Temp Position)
12.2021 - 02.2022
- Conducted follow-up calls, fostering client relationships and answering questions.
- Improved customer satisfaction by addressing inquiries and resolving issues promptly.
- Utilized CRM software to track customer interactions and streamline communication.
- Increased sales opportunities with personalized product recommendations.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Boosted sales figures with introduction of innovative upselling techniques.
Cashier
Mines Enterprise
12.2017 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ05-2027
High School Diploma -
Georgia Cyber Academy
Atlanta, GA06-2018
Skills
- Data entry
- Customer service
- Decision-making
- De-escalation techniques
- Customer relations
- Sales expertise
- Account management
- Cold calling
- Appointment scheduling
- Customer retention
- Payment collection
- Live chat support
- Patient care
Timeline
Engagement Specialist
Carenet
08.2024 - Current
Resolution Specialist
Walmart Inc.
07.2023 - 04.2024
Resolution Coordinator
Walmart Inc.
12.2022 - 07.2023
Sales Representative
TruGreen (Temp Position)
02.2022 - 08.2022
Customer Service Sales Representative
InfoCision (Temp Position)
12.2021 - 02.2022
Cashier
Mines Enterprise
12.2017 - 12.2021
Bachelor of Science - Criminal Justice
University of Phoenix
High School Diploma -
Georgia Cyber Academy
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