Brianna Thomas
Albany,GA
Summary
Detail-oriented Remote Operations and Administrative Support Professional with over eight years of work-from-home experience. Strong background in scheduling coordination, documentation, data accuracy, and system navigation across multiple platforms. Proven ability to adapt to organizational change, maintain confidentiality, and work independently in fast-paced remote environments. Seeking a stable remote role in operations, data, or administrative support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Coordinator / Scheduling Specialist
Envera Health / Access Healthcare
07.2022 - Current
- Coordinated high-volume scheduling across primary care and specialty departments.
- Maintained accurate appointment and client records across multiple systems.
- Ensured compliance with privacy, confidentiality, and data protection standards.
- Identify and resolve scheduling discrepancies to improve operational efficiency.
- Adapt to frequent workflow, system, and organizational changes while maintaining productivity.
- Managed between 90-100 customer calls per day.
Subject Matter Expert / Customer Support Specialist
Teleperformance
02.2016 - 07.2022
- Supported representatives with system navigation and process adherence.
- Provided written guidance and escalation support.
- Demonstrated long-term reliability and consistency in a fully remote environment.
- Mentored 20+ junior team members, contributing to their professional growth and development.
- Gathered, organized and input information into digital database.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Education
BBA - Marketing
Georgia Southwestern State University
Americus, GA01-2029
Skills
- Remote Operations Support
- Data Entry and Quality Control
- Scheduling and Coordination
- Documentation and Records Management
- HIPAA and Confidentiality Compliance
- EMR/EHR Systems
- Process Improvement
- Written Communication
- Microsoft Office
- Google Workspace
- Time Management
- Cross-Functional Collaboration
Certification
Esthetics Certification — Albany Technical College Albany, GA (2020)
Timeline
Patient Access Coordinator / Scheduling Specialist
Envera Health / Access Healthcare
07.2022 - Current
Subject Matter Expert / Customer Support Specialist
Teleperformance
02.2016 - 07.2022
BBA - Marketing
Georgia Southwestern State University