Brianna Thomas
Albany
Summary
Detail oriented medical support professional with 8+ years of remote experience supporting scheduling, patient intake, insurance verification, and referral/authorization workflows. Expert at EMR/EHR/Epic navigation, data accuracy, and cross functional coordination. Often recognized for process compliance, quality review, and issue resolution. Trusted to maintain HIPAA compliance and confidentiality while adapting to rapid changes in systems and workflows. Seeking a stable, remote role in administrative processing.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr. Processing Specialist/Central Scheduling Specialist
Access Healthcare
07.2022 - Current
- Coordinate patient scheduling for primary care and multiple specialties, optimizing provider templates, slot utilization, and schedule integrity across systems.
- Perform patient access workflows including insurance eligibility checks, referral capture, and pre-authorization initiation to reduce downstream delays and denials.
- Maintain clean, complete patient records and documentation across EMR/EHR/Epic systems.
- Ensure full HIPAA/PHI compliance; follow established SOPs and contribute to updates as processes and payer rules change.
- Recognized for reliability in a fully remote, metric-driven environment; consistently meet productivity, accuracy, and adherence goals.
- Identified needs of customers promptly and efficiently.
Customer Support Specialist- Subject Matter Expert
Teleperformance
02.2016 - 07.2022
- Supported representatives with system navigation, policy interpretation, and process adherence in a fully remote environment.
- Maintained top performance on productivity, quality, and adherence metrics over multiple years.
- Served as a SME for complex cases, reducing escalations to management.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
Education
Bachelor of Business Administration - Marketing
Georgia Southwestern State University
12-2028
Certification
- Esthetics Certification- State of Georgia
Timeline
Sr. Processing Specialist/Central Scheduling Specialist
Access Healthcare
07.2022 - Current
Customer Support Specialist- Subject Matter Expert
Teleperformance
02.2016 - 07.2022
Bachelor of Business Administration - Marketing
Georgia Southwestern State University