Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Walker

Lithia Springs

Summary

Dynamic Senior Claims Analyst at Bank of America with expertise in strategic decision-making and fraud detection. Proven track record in developing underwriting policies and conducting financial analyses to drive operational improvements. Strong team leadership and communication skills foster collaboration and enhance performance in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Senior Claims Analyst

Bank of America
06.2019 - Current
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Made approval and denial recommendations by determining accurate risk levels.
  • Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
  • Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.

Lead Sales Associate

Sprint
01.2018 - 06.2019
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Handled cash register operations and customer transactions to process payments.
  • Processed and stocked merchandise in accordance with store standards.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Performed inventory control procedures to manage stock.
  • Developed and maintained knowledge of current sales and promotions.
  • Recorded accurate and efficient records in customer database.

Education

Bachelor of Science - Business Administration

DeVry University
Decatur, GA
06-2025

Skills

  • Critical thinking
  • Strategic Decision-making
  • Team leadership experience
  • Fraud detection techniques
  • Excellent communication
  • Computer literacy
  • Team leadership
  • Complex Problem-solving
  • Team building
  • Human relations

Timeline

Senior Claims Analyst

Bank of America
06.2019 - Current

Lead Sales Associate

Sprint
01.2018 - 06.2019

Bachelor of Science - Business Administration

DeVry University
Brianna Walker