Brianne Thompson
Brunswick
Summary
Experienced and dependable Omni Experience Manager with a strong work ethic and a proven track record of success. Skilled in effectively managing and optimizing customer experiences across multiple channels, including online platforms, mobile applications, and physical stores. Adept at analyzing data and implementing strategies to enhance customer engagement and drive sales. Committed to delivering exceptional service and fostering positive relationships with both internal teams and external stakeholders.
Overview
15
15
years of professional experience
1
1
Certification
Work History
OMNI Experience Manager
Belk
05.2022 - Current
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
- Streamlined fulfillment processes for faster delivery times and increased customer satisfaction.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities as well as recognition for achievements accomplished at work.
- Increased workforce productivity by developing effective training programs tailored towards individual skill sets.
- Maintained open lines of communication between departments to ensure smooth workflow transitions from incoming orders through final shipment stages.
- Used advanced planning tools to balance service, inventory, and resource utilization levels.
- Achieved timely order processing by closely monitoring daily output goals against actual production volume.
- Fostered a culture of teamwork among staff members which led to heightened collaboration, improved morale, and reduced employee turnover rates.
Interim Sales Team Manager
Belk
11.2021 - 03.2022
- Boosted team morale and overall sales volume by creating employee incentive sales contests
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
- Mentored employees in successful selling techniques and encouraged cross-selling additional products and services
- Kept up with latest trends and recommended enhancements to enhance company product offerings
- Developed and implemented new sales strategies to update product lines
- Formalized sales process to enhance operations and promote acquisition of new customers
- Assisted in gathering and moving materials and equipment for assigned displays
- Monitored stock to maintain sufficient quantity of featured product
- Displayed appropriate signage for products and sales promotions
- Printed labels and tags for for-sale merchandise
OMNI Lead
Belk
08.2021 - 03.2022
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
- Prioritized tasks to meet dynamic conditions and changing company demands.
- Ensured proper documentation of all shipments, minimizing delays due to customs or other regulatory requirements.
Merchandising Team Lead
Belk
07.2019 - 08.2021
- Arranged items in favorable positions and areas of store to attract customers and optimize sales
- Assisted in gathering and moving materials and equipment for assigned displays
- Monitored stock to maintain sufficient quantity of featured product
- Displayed appropriate signage for products and sales promotions
- Printed labels and tags for for-sale merchandise
- Organized engaging front-facing displays to capture customer interest and drive revenue growth
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales
- Communicated and coordinated planogram execution with store management
- Updated seasonal displays for windows and mannequins to highlight current product lines
- Organized and located inventory, updating store spreadsheets to reflect statistical data
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations
- Selected merchandise based on quality and cost-efficiency models
Wacoal Specialist
Belk
05.2010 - 01.2014
- Offered clients knowledgeable and supportive assistance to meet needs and build loyalty
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
- Identified needs of customers promptly and efficiently
Education
High School Diploma - undefined
Camden County High School
Kingsland, GA05.2007
Skills
- Profit and revenue-generating strategies
- Sales tracking
- Budgeting and P&L
- Product and service management
- Sales operations
- Promotional sales events
- HR and payroll
- Compelling leadership skills
- Energetic
- Social media savvy
- Established track record of exceptional sales results
- Excellent communication skills
- Resolution-oriented
- Product knowledge
- Superb time management
- Continuous improvements
- Team oversight
- Sales process
- Effective Retail Sales Manager
- Shipping and receiving
- Customer relations
- Staff training
- Inventory monitoring
- Inventory coordination
- Root-cause analysis
- Corrective action implementation
- System optimization
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Loading and unloading
- Reliability
- Worker supervision
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Team leadership
- Verbal and written communication
- Material handling
- Daily operations management
- Heavy lifting
- Order picking and processing
- Inventory reconciliation
- Work Planning and Prioritization
- Documentation
- Goal setting
- Professionalism
- Onboarding and training
Accomplishments
I’ve earned the Best of Belk title for 3 consecutive years as well as earning Belk’s High Potential Leader certification in March 2024.
Certification
Belk’s High Potential Leader program graduate
Timeline
OMNI Experience Manager
Belk
05.2022 - Current
Interim Sales Team Manager
Belk
11.2021 - 03.2022
OMNI Lead
Belk
08.2021 - 03.2022
Merchandising Team Lead
Belk
07.2019 - 08.2021
Wacoal Specialist
Belk
05.2010 - 01.2014
High School Diploma - undefined
Camden County High School
Belk’s High Potential Leader program graduate
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