Brianne Wallace
McDonough,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Residential Program Assistant
United Cerebral Palsy Of Georgia
07.2024 - Current
- Improved communication among staff, residents, and families by maintaining detailed documentation of individual's progress and needs.
- Increased resident participation in community events by purchasing tickets for outings.
- Optimized resource allocation by monitoring individual's budgets closely and making cost-effective suggestions to stay within budget compliance.
- Ensured compliance with state regulations regarding residential programs through meticulous record-keeping practices and proactive policy implementation.
- Continuously expanded knowledge on disability-related topics through professional development opportunities to enhance quality of care provided to residents.
- Assisted in the development of individualized service plans, focusing on the specific needs and goals of each resident.
Assistant Teacher
Dekalb Brilliance Academy
08.2023 - 07.2024
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Provided one-on-one and group-based learning support focused on student progress.
Site Director
Vertical Thinking
08.2022 - 07.2024
- Improved overall student performance by providing targeted academic support in core subjects.
- Implemented a comprehensive staff professional development plan, ensuring continuous improvement and growth in program quality.
- Boosted parent satisfaction by maintaining open communication channels and hosting regular meetings to discuss progress.
- Enhanced student engagement by developing and implementing innovative after-school programs.
- Collaborated with school faculty to identify at-risk students who would benefit from additional support provided through the after-school program.
- Developed individualized learning plans for students, resulting in personalized support and increased achievement levels.
Personal Care Assistant
Lawton Public Schools
08.2019 - 12.2021
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Improved classroom management by implementing behavior modification strategies and positive reinforcement techniques.
- Reported on student progress, behavior, and social skills to parents.
Customer Service Representative
City National Bank
08.2018 - 09.2019
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Morgan Development and Supply
08.2016 - 07.2018
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
- Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
- Collaborated with team members to complete daily tasks efficiently, meeting warehouse performance goals consistently.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Lead Administrative Assistant (seasonal)
Will's Renovation and Carpentry
01.2007 - 07.2016
- Assisted in budget management by tracking expenses, processing invoices, and reconciling accounts regularly.
- Supported project teams by tracking deadlines, coordinating resources, and providing administrative assistance as needed.
- Managed multiple calendars and schedules for executives, ensuring timely attendance at meetings and events.
- Collaborated with Human Resources to onboard new employees, including scheduling interviews, preparing orientation materials, and organizing training sessions.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Mentored junior administrative staff, providing guidance on best practices and enhancing overall team performance.
Education
B.S. - Psychology
Cameron University
12.2023
AA-T - Behavioral Science
Mt. San Jacinto Community College
06.2017
Skills
- Microsoft Office Power Point
- Microsoft Office Excel
- Microsoft Office Word
- Intuit QuickBook
- Customer service
- Data entry
- Computer skills
- Documentation and record keeping
Timeline
Residential Program Assistant
United Cerebral Palsy Of Georgia
07.2024 - Current
Assistant Teacher
Dekalb Brilliance Academy
08.2023 - 07.2024
Site Director
Vertical Thinking
08.2022 - 07.2024
Personal Care Assistant
Lawton Public Schools
08.2019 - 12.2021
Customer Service Representative
City National Bank
08.2018 - 09.2019
Customer Service Representative
Morgan Development and Supply
08.2016 - 07.2018
Lead Administrative Assistant (seasonal)
Will's Renovation and Carpentry
01.2007 - 07.2016
B.S. - Psychology
Cameron University
AA-T - Behavioral Science
Mt. San Jacinto Community College
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