Bridgette Tarrant

• Worked with classroom teacher to learn about current standards and best practices.
• Cultivated positive relationships with administration, teaching staff, and students.
• Assisted with management of classroom rules, procedures and expectations to instill discipline and observance of conduct code.
• Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
• Facilitated discussions and activities to promote student collaboration and engagement.
• Facilitated small group activities and one-on-one instruction to meet individual student needs.
• Promoted positive and productive learning environment to increase engagement and rapport with students and teachers.
• Utilized various teaching techniques and strategies to engage students in learning.
• Observed and participated in special learning opportunities to expand horizons and learn different approaches.
• Created and implemented different learning activities to meet needs of different types of learners.
• Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
• Designed lessons on for students using various teaching methods and modern classroom technologies.
• Encouraged critical thinking and problem solving skills to enable students to step out of comfort zone.
• Monitored student progress to provide feedback on assignments and guidance on areas requiring improvement.
• Helped students explore concepts with engaging, learning-focused activities.
• Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
• Shifted between formal and informal methods of teaching to keep students engaged.

• Provided support during classes, group lessons, and classroom activities.
• Supported student learning objectives through personalized and small group assistance.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Assisted teachers with classroom management and document coordination to maintain positive learning environment.
• Delivered curriculum in both one-on-one lessons and group learning environments.
• Monitored student classroom and outdoors activities to promote student safety.
• Relieved classroom teacher during breaks and maintained order and structure in classroom.
• Administered tests and assessments to evaluate student progress and performance.
• Provided support to help students with special needs learn and grow.
• Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.

• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Cultivated productive relationships with stakeholders, facilitating claims lifecycle

• Utilized specialized software to process incoming claims, enter data and generate reports.
• Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
• Reviewed applications and supporting documents to verify claims eligibility and accuracy.
• Followed up with customers on unresolved issues.
• Developed and implemented quality assurance processes to check accuracy of claims processing.

• Handled customer inquiries and suggestions courteously and professionally
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Answered constant flow of customer calls with minimal wait times
• Answered customer telephone calls promptly to avoid on-hold wait times
• Updated account information to maintain customer records
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Responded to customer requests for products, services, and company information
• Clarified customer issues and determined root cause of problems to resolve product or service complaints
• Participated in team meetings and training sessions to stay informed about product updates and changes
• Provided primary customer support to internal and external customers

• Oversaw personal and professional calendars and coordinated appointments for future events
• Maintained appropriate filing of personal and professional documentation
• Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation
• Responded to emails and other correspondence to facilitate communication and enhance business processes
• Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business
• Attended meetings, took notes and tracked action items
• Handled incoming mail, bills and invoices and completed appropriate actions

• Assessed new and renewal applications for financial liabilities and risk levels.
• Maintained current understanding of industry and underwriting procedures.
• Made recommendations to field producers on potential applications.
• Applied accurate pricing standards to meet business needs and customer requirements.
• Provided technical expertise and mentoring to junior underwriting staff.
• Evaluated applications to determine insurance coverage and appropriate risk classifications.
• Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
• Skilled at working independently and collaboratively in a team environment.

• Assessed new and renewal applications for financial liabilities and risk levels.
• Maintained current understanding of industry and underwriting procedures.
• Made recommendations to field producers on potential applications.
• Applied accurate pricing standards to meet business needs and customer requirements.
• Provided technical expertise and mentoring to junior underwriting staff.
• Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
• Self-motivated, with a strong sense of personal responsibility.

• Employed proactive and collaborative approaches to strengthen relationships and manage customer needs
• Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results
• Prepared documentation, finalized sales and maintained records
• Met with new customers to share product and service information, listen to needs and learn about business operations
• Obtained pricing deals, negotiated contracts, and solidified beneficial agreements
• Contributed to annual revenue goals by selling new services and developing new accounts

• Maintained current understanding of industry and underwriting procedures
• Assessed new and renewal applications for financial liabilities and risk levels
• Made recommendations to field producers on potential applications
• Evaluated applications to determine insurance coverage and appropriate risk classifications
• Negotiated terms and conditions of coverage with clients to acquire maximum profitability
• Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment
• Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications
• Collaborated with other professionals to develop innovative underwriting solutions
• Studied insurance industry changes, remaining up-to-date with latest trends and protocols
• Met with customers, agents and brokers to negotiate coverage, price, and service delivery
• Skilled at working independently and collaboratively in a team environment
• Self-motivated, with a strong sense of personal responsibility

Work collaboratively on large commercial accounts

Update customer underwriting accounts as needed

Contact customers for contract renewal and policy updates

Create new customer policy accounts

Renew existing customer policy accounts

Provide customers with current policy contracts and insurance certificates

• Process GAP Claims in accordance with GAP Waiver Agreement
• Contact customers, Insurance Companies, Auto Dealers & Lienholder for required documents
• Made in bound & Outbound calls
• Calculate GAP Claims
• Responsible for the development of a Commercial Lines portfolio and assist in Personal Lines, evaluating each risk for applicable coverage
• Servicing existing lines of Personal and Commercial Business
• Preparing and sending out renewal notices
• Preparing and sending new business documents
• Responding to inbound calls from customers daily
• Visiting and evaluating customers for new business and advising them on additional coverage they require
• Liaising with Insurance Companies relating to ordinary & high-risk insurance Coverage e.g., Marine & Aviation Insurance
• Prepare endorsements and certificates of insurance
• Helping customers to complete new business proposal forms and relevant document requirements
• Processed premium payments and arranging Premium financing
• Maintaining and updating Agency Manager System
• Working knowledge of Quick Books system
• Supervision of Staff
• Maintained good customer relationship
• Monitored and advised staff on Office Procedures
• Maintained a pleasant and efficient working environment
• Implemented filing system for efficiency and speed
• Teaching experience
• Prepared staff for “Foundation in Insurance” examination (ACII) London
• Training and supervising small staff on underwriting procedures